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Field Service Representative Resume

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Ft Lee, VirginiA

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PROFESSIONAL EXPERIENCE:

Field Service Representative

Confidential, Ft. Lee, Virginia

Responsibilities:

  • Provide field support for the Movement Tracking System.
  • Duties include but not limited to loading firmware, mapping software, provisioning and testing transceiver to satellite operation, upgrading and testing computer and electronic equipment to comply with all Army and product / program standards.
  • Design, develop and fabricate associated components for vehicle installations, electronic equipment, peripherals and laboratory testing and use.
  • Duplicate and test software to ensure high quality end user results.
  • Review, verify and edit technical bulletins.
  • Provide training and support to MTS users and other personnel.
  • Coordinate with logistics personnel.
  • Conduct briefings and presentations to and for the Confidential (PD).

Independent Securities Trader

Confidential, Midlothian, Virginia

Responsibilities:

  • Performed fundamental analyses of businesses by analyzing income, financial statements, management, competitive advantages, competitors and markets.
  • Conducted company stock valuations and forecasted probable price evolution.
  • Generated trade ideas for Long/Short and Event - Driven strategies.
  • Buy and sell equities based on set market price.

Provisioning Supervisor

Confidential, Richmond, Virginia

Responsibilities:

  • Insured customer service upgrades and transitions from various service providers to Confidential were completed efficiently and accurately.
  • Supervised 10 - 14 customer service representatives.

Installation Coordinator

Confidential, Richmond, Virginia

Responsibilities:

  • Installed telephone system, CCTV, DPS, LAN audio, video, alarm system and other low-voltage systems in new store builds and store relocations nationwide.
  • Worked closely with contractors to complete jobs on time and within budget.

Service Advisor

Confidential, Richmond, Virginia

Responsibilities:

  • Coordinated the maintenance of vehicles between customers and service team.
  • Insured quality service and customer satisfaction and established positive customer relationships.
  • Advised customers on the service needs on their vehicle.
  • Estimated cost and maintenance completion time for vehicles.

Installation Manager / Supervisor

Confidential, Richmond, Virginia

Responsibilities:

  • Coordinated the installation of telephony equipment.
  • Directed installation of Confidential telephone equipment order job specifications with supervisors, installers, engineers, logistics personnel and vendors.
  • Provided leadership and assessed performance of staff. Wrote and Reviewed Method of Procedures documents (MOP) for accuracy and thorough completion.
  • Initiated practices to enhance the quality and efficiency of all installations.

Lead Installer / Installer

Confidential, Richmond, Virginia

Responsibilities:

  • Led team during installation of telephony equipment.
  • Trained new employees.
  • Wrote Method of Procedures documents and coordinated Confidential coverage for all installations.
  • Coordinated material deliveries with warehouse function.
  • Inspected, maintained and repaired or replaced all airframe and powerplant systems and components on corporate and general aviation aircraft in accordance with all Department of Transportation, Federal Aviation Administration and aircraft manufacturers procedures.

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