Help Desk Resume Langhorne, PA - Hire IT People

SKILLS:

Windows 2008/2010 - Windows 9/10/

Strong experience with new roll-outs, imaging, user acceptance testing, and data migrations

Strong user training experience

100% Phone Support, Web Support, Email Support

Strong knowledge of Remedy, Microsoft CRM, Autotask, Servicenow

PROFESSIONAL EXPERIENCE:

Confidential, Langhorne, PA

Help Desk

Responsibilities:

Strong knowledge and background in implementing & supporting the following technologies
Strong knowledge of Microsoft CRM
Strong knowledge of Servicenow
Microsoft Windows 2000, 2003, 2008 Domain Infrastructure
Exchange Server 2003, 2007 & 2010
C onfiguration of Microsoft Active Directory, user accounts, groups and group policy
Physically built and configured Dell and HP Laptops & Desktops
VMware, vSphere session & user management
User Backup & restore from multiple solutions
Enterprise Antivirus Solutions
Appliance Based Firewall Security
Windows Terminal Server & Citrix
VPN Technology (Citrix, Sonicwall, etc)
Implemented small wireless & wired networks
Experienced in evaluating, building, installing, testing, maintaining and supporting PCs and laptops, peripherals, operating systems and applications
Builds and maintains desktop images using Ghost and LANDesk technologies
Responds to problem/service requests on production systems within guidelines determined by SLAs.
Ability to multi-task and be results-oriented.
Always provided exceptional customer service orientation and strong communication skills
Ability to lift PCs and monitors. Always worked extra hours as required.