Customer Service Representative Resume

SUMMARY:

Knowledge, and practical experience with computerized data bases for tracking, ordering, receiving, and reporting of materials, supplies and shipments
Proficient with in Microsoft office software (Excel, Word, PowerPoint, Outlook)
Monitor, evaluate and record activities and program effectiveness
Conduct and development programs for employees
Independent and self - starter in comprehending new systems and methods
Disassembled and Reassembled desktop PC
Diagnose, Repair/Replace failing or bad components in desktop, laptop or portable devices
Computer Diagnostics and repair
Install, maintain, troubleshoot, and uninstall software, as well as peripherals
IPS/IDS Intrusion Prevention System and Intrusion Detection System
Successfully install Server 2008
Familiar with Microsoft Firewalls including software and hardware based
Basic understanding and implementation of Encryptions
Successfully identify types of malware (virus, Trojan Horses, worms and Rootkit)
Familiar with Physical and Wireless Security

WORK EXPERIENCE:

Customer Service Representative

Confidential

Responsibilities:

Manage up to 23 accounts (including Orora Visual, BSN Medical, Hoffman Schroff, Universal Lighting, Revcor, Alpine) for accepting orders, tracking production of orders, and providing status updates on shipments
Book and expedite urgent orders, expedite material with material vendor and staying in constant contact with the buyer, providing status updates as much as needed.
Communicate daily with customers regarding status of orders or inventory levels for stocked items
Maintain a safety stock on all stocked items by running replenishment analysis reports

Dispatcher

Confidential

Responsibilities:

Managed a board of 25 drivers - dispatching, updating load statuses, and solving driver issues
Managed up to 18 accounts (including General Electric, Ryder/Motts, Ryder/ABC, Ryder/iGPS, RockTenn, Shippers Warehouse, Owens Corning, and Dupre) for accepting freight, troubleshooting and resolving problems with shipments
Booked loads tendered from customers, tracked and traced loads and freight volume by customer
Communicated effectively and in a timely manner with customers regarding status of freight and other customer inquiries
Established and promoted positive relationships with customers to contribute to the continuation of contract and potential additional sales
Scheduled pickup and delivery appointments via customer’s websites, phone calls and emails

Development Specialist

Confidential

Responsibilities:

Scheduled and coordinated all annual planned events for the company
Monitored and ensured completion of all annual for 181 employees, inputting 206 events into the company’s Management System
Submitted and managed 41 school/course requests to all job producing and specialty schools
Created and published the company’s monthly planning directive which outlines and administrative objectives