IT Support Specialist Resume

TECHNICAL SKILLS

Windows 7/8/10
Active Directory
Microsoft Office
Office 365
Microsoft Exchange
Citrix
RSA
Mac OS
Windows Server
VMware
SCCM
HTML
Footprints
AirWatch

PROFESSIONAL EXPERIENCE

Confidential

IT Support Specialist

Responsibilities:

Assigned to Windows 10 migration and Office 365 migration projects.
Worked with the Desktop Engineering Team to create and test Windows 10 images for Laptop and PC builds.
Assisted in creating an automated process to migrate users to Windows 10.
Participated in Application and BETA Testing on Windows 10
Assisted in deployment of the new operating system to the Users
Created documentation on: One Drive, file locations, look and feel of Windows 10 OS.
Point of contact for level 1 and level 2 migration issues during rollout.
Provided Training to the IT Support team on the migration and deployment process on the new operating system.
Conduct Level 1 and Level 2 support for all hardware, software and network issues for all employees regarding issues involving Windows 7/10, MAC Software, Microsoft Office/Office 365, Outlook, Citrix, and VPN
Perform hardware troubleshooting, maintenance and desktop support for a range of PC, laptop, PDA and Cisco VOIP equipment to sustain and improve productivity
Analyze, troubleshoot and respond to intermediate and complex Windows/MAC software, hardware and network issues upon requests via phone email, desk side and a ticketing system
Delegate critical level incidents to escalation team for expedited resolutions
Provide white glove and technical support for meetings such as Webex and Blue Jeans at internal conference rooms for all users including various VIP users (Managing Directors, Vice Presidents, Senior Vice Presidents)
Coordinate employee account permissions as well as account creation and deactivation using Active Directory as well as Microsoft Exchange Server 2010 in my day - to-day duties. Provide additional access to users based on requests within the Exchange Management Shell.
Create, edit, and remove users/groups in Active Directory in order to enable/disable network access and/or email.
Troubleshoot issues pertaining to network resources (Shared folder creation / Set Permissions, File recovery)
Manage and support all users through advanced access in RSA managing console.
Assigned the Mobile Support Role to Set up, support and wipe mobile devices such as Iphone, Ipads, BlackBerrys and Androids
Experience with mobile mail clients such as AirWatch and ActiveSync
Collaborate with my team members on the Help Desk to resolve issues and complete projects.

Confidential

Assistant Head Teller

Responsibilities:

Greet Clients, visitors, and ensure excellent customer service
Process ATM Deposits and any adjustments
Prepare shipments for outgoing cash for Garda
Order proper currency replenishment for establishment
Handling a high volume of calls
Submit Store daily totals into system and teller operational reports to superiors
Ensure clients are comfortable and receive immediate assistance.

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