SUMMARY:

• Strong experience in, eDiscovery and IT project work, Customer Support, Help Desk Management, classroom, one - on-one, and web-delivered instruction, as well as Project and Product Management
• Experienced with cybersecurity precautions and systems necessary to keep client data and internal systems secure
• Wide-ranging knowledge of MS Office 365, eDiscovery software standards including Confidential eDiscovery (all versions), Relativity, iPro, Law, Concordance, DocuMatrix, Clearwell, Summation, LiveNote, CaseMap and most major legal software packages, the litigation life-cycle, EDRM standards, in-depth experience in the legal environment with particular emphasis on law firm technology
• Proficient at creating web-based programs, curriculum development and documentation manuals, including user guides, tip sheets and newsletters, and using Litmos, TalentLMS, MarvelApp, ClickHelp and other tools to create programs for internal and external clients
• Very experienced with Adobe Suite including Illustrator, Visme, Articulate, Gitbook, Movavi, Salesforce, Microsoft Office Suite, Visio, all major text editors, SnagIT, Camtasia, TalentLMS, Litmos, document management systems and other software targeted to the legal environment
• Excellent communication and technical writing skills

PROFESSIONAL EXPERIENCE:

Confidential

Technical Expert

Responsibilities:

• Create and deliver cyber security awareness content for 45,000 operational technology contract employees
• Develop innovative methods to communicate content without a classroom
• Handled special projects for Director to disseminate critical information to C Suite executive team, including speech writing and special infographics which were distributed organization-wide

Confidential, McLean, VA

Senior Director

Responsibilities:

• Conduct client on both versions of Confidential proprietary software from basic reviewer to organizational administrator
• Managed team of 6 technical writers in India in support of maintaining product documentation
• Worked with Product Team to respond to RFP responses, internal inquiries, and client requests
• Created videos for of internal and external clients including full sessions, GIF snippets, and targeted topic shorts
• Creating program for internal and external clients

Confidential, New York, NY

Trainer/Technical Writer

Responsibilities:

• Revamped current program
• Managed TalentLMS (learning management system) for firm-wide rollout of new initiative with 856 learners and 55 courses
• Wrote new documentation
• Created and edited videos

Confidential, New York, NY

Product Manager

Responsibilities:

• Managed team of 8 developers creating daily releases on InfoTrack’s product suite
• Spearheaded project to provide court efiling in multiple states to clients
• Created project plans, timelines to keep projects running on time and on track
• Acted as subject matter expert for team
• Wrote manuals and created product videos for internal staff and clients
• Created and delivered webinars for clients to educate them on topics of note for client population

Confidential, New York, NY

Director of / Product Management

Responsibilities:

• Created the first formal and program for internal and external clients
• Created multi-track plan covering technical systems from fundamentals through advanced analytics and system troubleshooting
• Used Camtasia and Litmos to create online modular units to be used as reinforcement for classroom, as well as refresher and coverage of absent trainees, and to create a program
• Served as legal subject matter expert to all departments
• A member of the product management team to steer the course of the proprietary software
• Managing staff teams using SCRUM tools
• Continued to edit and create new documentation and technical designs, configuration guides, test plans and knowledge base articles

Project Manager

Confidential

Responsibilities:

• Served as legal subject matter expert to all departments
• Functional lead on 3 major installation projects
• Tracked billing information
• Wrote documentation and technical designs, configuration guides, test plans and knowledge base articles

Confidential, New York, NY

Senior Technical Trainer

Responsibilities:

• Developed internal programs for all divisions, including “Know Your Business: Why we do what we do” delivered to groups company-wide to promote understanding of the legal environment for all staff members
• Developed and delivered on Relativity and DocuMatrix (Epiq’s proprietary hosted eDiscovery platform) for all external and internal clients via WebEx and on-site visits
• Consulted with clients and projects teams regarding case setup, database and coding panel design
• Worked with Document Review Services to bring the team up to speed on eDiscovery design and management
• Handled case management for select clients at their request
• Created CaseMap functionality within DocuMatrix at client’s request to their extreme satisfaction
• Wrote documentation for all software offerings, i.e., user manuals, quick guides, leave-behind sheets
• Conducted on-board for all new technical employees
• Acted as technical consultant for the Epiq sales team
• Created internal program for all associates to be certified on DocuMatrix, including classroom lessons, documentation and tests
• Developed SharePoint site for litigation support division
• Created modules using Lectora and Camtasia

Confidential, New York, NY

Litigation Support Supervisor

Responsibilities:

• Developed and managed Litigation Support department
• Expanded services to include on Summation and Concordance
• Oversaw all in-house litigation needs; consulted with partners and associates to determine best practices for new matters
• Managed all vendor relationships including writing and reviewing requests for proposals and contracts
• Supervised litigation support analyst position: promoted litigation paralegal and mentored his progress
• Promoted litigation technology firm-wide, including a trip to the London office
• Evaluated new data in order to select the best tool and/or vendor for processing and hosting

Confidential, Boston, MA

Senior Hosting Project Manager

Responsibilities:

• Managed 16 simultaneous large-scale litigations for company’s oldest client
• Supervised data loads, document productions and special request for reports, etc.
• Trained clients to use review tool
• Used MS Project, Crystal Reports, MS Access and Excel to run reports, track operations and assignments
• Conducted regular on-site client satisfaction meetings to ensure quality control
• Held daily team meetings and weekly client updates to maintain targets

Confidential, New York, NY

Litigation Technology Project Manager

Responsibilities:

• Handled strong caseload of complex corporate litigation, patent and intellectual property cases
• Guided the legal staff through the vendor selection process and mapped out case needs, incorporated key deadlines and coordinated document discovery process
• Went on site visits for trial and arbitration hearings to determine room layout and technical needs
• Used JFS Litigators Notebook, iPro, LiveNote, Concordance in conjunction with Lotus Notes to create and manage databases in-house