Service Operations Manager Resume
SUMMARY:
- Through Technology Refresh program provided HVAC, Architectural, Engineering, Communication, Network, and desktop upgrades and standardization.
- Architected and implemented server virtualization/consolidation strategy.
- Strengthened the Third - Party Liability account portfolio booked per month through automation and implementation of a private cloud solution.
- Grew service department Monthly Recurring Revenue (MRR) over six quarters .
- Planned, secured funding for, and Implemented a refresh program where new infrastructure, hardware, software, and vendor agreements were negotiated and implemented using E-Rate, Title-1 and capital funds for new and existing school locations.
- Drove offshore software development and product ownership of Azure-based line of business software resulting in reduced staff costs of 22% through the expansion of resources in Pakistan and Jamaica.
COMPETENCIES:
Analytical Ability | Initiative | Process Improvement | Planning and Organizing | Analysis/Problem Solving | Risk Management | Decision Making | Communications | Resilience | Operations | Crisis Management | Conflict Resolution | Information Seeking | Goal Setting | Responsible | Trustworthy | Ethical
SKILLS:
Expert: 24x7x365 Environment, Active Directory/LDAP, Backup/Disaster Recovery, Coaching, HIPPA, IIS, Interviewing, LAN, Mentoring, Microsoft Desktop, Microsoft Server, Motivating Others, Operations Management, Organizational Effectiveness, Performance Management, PowerShell, Project Management, Staff Development, Staff Onboarding, Time Management, VMWare, Wireless.
Advanced: Customer Care Management, Exchange, ITIL, Negotiation, WAN, Delegation, Managed Services, MS Project, Revenue Cycle, Clarity, DICOM, Facilitator, HL - 7, Hypervisor, Linux, SAN, Vision Casting, Data Analysis, SQL, DHCP, System Administration, Network Administration, DNS.
Intermediate: ASP.NET, Firewall, ICD 9, JavaScript, O365, PowerBI, SharePoint, Software Development Life Cycle, Visual Studio, AWS, Azure, CIPA, Cisco, COPPA, DevOps, FERPA, HP Networking, Parallels, PCI-DSS, Telephony, Cloud Computing, APIs, VPN, Shell Scripting, SCCM.
CAREER DEVELOPMENT:
Confidential
Service Operations Manager
Confidential
Chief Technology Officer
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Director of Technical Services
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Senior Technician
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Director of Technical Services
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Director of New Technology
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Associate Systems Programmer
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Communications Engineer
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Responsibilities:
- Architected and implemented server virtualization/consolidation strategy.
- Strengthened the Third-Party Liability account portfolio booked per month through automation and implementation of a private cloud solution.
- Grew service department Monthly Recurring Revenue (MRR) over six quarters .
- Planned, secured funding for, and Implemented a refresh program where new infrastructure, hardware, software, and vendor agreements were negotiated and implemented using E-Rate, Title-1 and capital funds for new and existing school locations.
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