Technical Support Engineer Resume Plano, TX - Hire IT People

PROFESSIONAL SUMMARY:

30+ Years of telecom experience
Various roles including:
Emergency Technical Support Engineer
Sales Engineer
Account Management
College instructor
Experienced wifi engineer.
Can measure, diagnose, and make recommendations for commercial grade wifi network connectivity for business - critical wireless applications.
Has complete Ekahau ESS Pro with Sidekick, two NIC-300’s, two WiSpy dBx spectrum analyzers, also have Metageek Eye P.A. analyzer with three AirPcap dongles and can use Wireshark for analysis of traffic.
Expert analysis of wireless issues that can impact business critical wifi operation.

WORK EXPERIENCE:

Confidential, Plano, TX

Technical Support Engineer

Responsibilities:

Performed wifi site surveys of offices, hospitals, and manufacturing facilities for mission critical wifi service.
Utilized Ekahau Pro, along with Metageek tools .
Diagnosed wireless wifi issues that impacted wifi quality of service.
Provided recommendation documentation to resolve wifi coverage and wifi performance issues.
Utilized Ekahau software with Sidekick measurement tool, as well as Metageek Eye PA diagnostic tools.