Help Desk and Support Resume Profile TX - Hire IT People

Experience

Confidential

DESKTOP SUPPORT SPECIALIST / NETWORK HARDWARE SUPPORT

Manage all company computers local area network and server.
Plan and manage company hardware structure including proper wirings of the network.
Contact all company vendors for a new computer orders printers and spare parts
Troubleshoot and repair of any breakdown units
Remote and VPN support
Repair and maintain local printers and network printer
Regular data backup and data recovery
Re-imaging of any breakdown desktops and laptops
Configure install monitor and maintain users desktop software and hardware
Provide consultation and support for all aspects of end-user computing and desktop based LAN
Systems software
Install and manage Microsoft Access company databases and support for any issues.
Prepare reports and documentation of company s hardware and software assets through Microsoft Excel.
Setup firewall and security software to the server and to all client computers.
Install hubs switches wireless access point and configure security keys.

Confidential

I.T. DESKTOP 2ND LEVEL SUPPORT - Volunteer

Confidential

TEAM LEADER DESKTOP SUPPORT

Manage IT team and deploy support members for desktop related issues within the company and all remote branches
Assign calls and supervise team members under Unicenter System.
Plan and manage company hardware structure including proper wirings of the network
Lead the team for any project and organize hardware structure for a new retail store or relocation of company department.
Contact all company vendors for a new computer orders printers and spare parts
Install all standard application through SVS files under ALTIRIS CONSOLE
Provide support for all software issues via Carbon Copy remote control VPN and Dameware.
Maintain more than 3000 desktops and laptops in the company including dot matrix printers laser printers and all computer peripheral devices
Troubleshoot and repair of any breakdown units
Install all company standard software and applications
Diagnose and resolve any software issues.
Install network hubs and cables troubleshot network problems including remote connection
Install and configure WIRELESS ACCESSPOINT Print Server and Pocket PC link to email Server
Provide video conference and projector presentation support
Manage EPIC2 General Motors Electronic Parts Imager Catalogue server clients and stand alone program running in a Windows 2000 advanced Server and NT Server
Prepare reports and documentation of company s hardware and software asset through Microsoft Excel.
Install hubs switches wireless access point and configure security keys.

Confidential

DESKTOP SUPPORT SPECIALIST

Install of all standard application through SVS files under ALTIRIS CONSOLE
Provide support for all software issues via Carbon Copy remote control VPN and Dameware.
Maintain more than 3000 desktops and laptops in the company including Dot Matrix and Laser printers and all computer peripheral devices
Troubleshoot and repair of any breakdown units
Install all company standard software and applications
Diagnose and resolve any software issues.
Install network hubs and cables troubleshot network problems including remote connection
Install and configure WIRELESS ACCESSPOINT Print Server Pocket PC link to email Server
Provide video conference and projector presentation support
Manage EPIC2 General Motors Electronic Parts Imager Catalogue server clients and stand alone program running in a Windows 2000 advanced Server and NT Server
Prepare reports and documentation of company s hardware and software asset through Microsoft Excel.
Install hubs switches wireless access point and configure security keys.

Confidential

CELLPHONE AND PAGER TECHNICIAN

Confidential

SERVICE ENGINEER

Confidential

COMPUTER/ELECTRONICS HOME SERVICE TECHNICIAN

Perform on-call troubleshooting and repair of computers peripherals and electronic appliances
Install various system applications for customers

Confidential

COMPUTER MAINTENANCE STUDENT - TRAINEE

Maintain all computers in the building including peripheral and external devices
Provide on-call support for breakdown units and software issues within the vicinity and all government sector clients