IT SUPPORT Resume

PROFESSIONAL EXPERIENCE:

IT SUPPORT

Confidential

Responsibilities:

Resolve technical server, software, hardware access and issues.
Remote access, back up tickets.
Software solutions, software installations, browser solutions, prompt command dns flush, ping, refresh services, Windows solutions.
Microsoft installations, license and solutions.
Refresh and reset services. cache Windows Manager, Device Manager updates, regedit add values, run commends, hardware scanner and printer set up. Clean up disk, map drives.
Remedy Sales Force, Teams viewer, Cisco Jabber, Cisco Finesse, VMware, Cisco Any connect, VDI, VHE, Citrix F5, Portal Manager, RSA Secure Id, DUO soft token, Air watch, Ping One, Active Directory, Identity IQ, Office 0365, WebEx, Right Fax.

Confidential

IT SUPPORT

Responsibilities:

Software installation, security and admin access, program maintenance, escalation follow up, remote session devices.
Software installation, Microsoft Office, devices and program solutions.
Active Directory, Software Center, web program installations.
Certificate updated. Mobile phone exchange setup.
PC update policies, quick and online program repair, command prompt usage.
Ping server verification.
RDS backload. RSA Security hardware and Soft Token account settings.
Service Now, Bomgar, VPN connection, VDI, VMware, Puls Secure, Snagit, SAP, Mainframe BMI I series. RSA Security, Citrix, NetScaler, Splunk, Macros, AirWatch.

Confidential

HELP DESK SENIOR ASSOCIATE

Responsibilities:

Response to inquiries, concerns, and requests about software access or software issues.
Resolve technical software issues.
Internet and network connectivity, jump servers, log me in emails and chats.
Active Directory, CSW, OMNI, Oracle, Gateway, IBM S Series, BMC Remedy, Kronos, Direct, CIS, SAP, Edge.
Clean disk, map drive, add printer, fix browser issues troubleshoot Microsoft Office issues.