SUMMARY:

• To obtain a challenging position with a progressive company in the fields of Electronics and Information Technology that will utilize my abilities developed through my education and work experience.
• Replace and configure all type of Computer hardware, software, and peripheral devices
• Write computer programs using C++ and Visual Basic 6
• Analyze and troubleshoot computer systems and network for errors and hardware problems
• Proficient with configuring Anti - virus programs and Firewalls also disabling viruses
• Build personal computer from Component level up
• Familiar with networking computer systems in a LAN and WAN environment
• Build computers, configure modems, motherboards, sound/video cards, NIC cards, floppy drives, hard drives, CD-ROMs, memory and related peripheral devices
• Proficient with the use of the following operating systems: Dos-6.22, Windows 3.1, 95, 98,ME, 2000, Server 2003,2008 Advanced Server 2000, Data Center Server, Windows XP Home/ Professional, Vista, Windows 7, 8.1
• Familiar with configuring and installing peripheral devices including printers, digital cameras, scanners, and Web cams
• Proficient with Microsoft Office Professional 2003 2007, 2010 and 2013
• Proficient with Microsoft Visio 2003
• Proficient Familiar with Adobe Photoshop CS3, Flash CS3, and Illustrator CS3, Dreamweaver CS3
• Proficient with Joomla, Wordpress and website building
• Familiar with Exchange Server 2003

ELECTRONIC SKILLS:

• Analyze AC/DC, series, parallel, digital and complex circuits
• Operate digital volt/ohm, meter, oscilloscopes, function generators and other test equipment
• Analyze and identify operational amplifiers
• Identify faulty components in equipment
• Interpret digital schematics and determine output based on input
• Analyze and adjust transistor amplifier circuits
• Install the main components and peripheral devices of microcomputer systems
• Troubleshoot audio circuits in receivers and car audio equipment
• Familiar with the industrial control applications of microprocessors
• Design schematics using Electronic Workbench, Multi Sim Professional and Micro Cap V
• Familiar with the Automatic Process Control of industrial system
• Perform through - hole and surface mount soldering
• Install, repair and troubleshoot audio-electronics such as head units (radios) and car amplifiers

TECHNICAL TOOLBOX:

Languages: Proficient CSS, HTML, PHP, JavaScript, Adobe CS

Suite: Skilled in Adobe CS6 Web Premium -- Dreamweaver, Flash Professional, Photoshop, Illustrator, Acrobat X Pro, Fireworks.

WORK EXPERIENCE:

IT Desktop Support Analyst

Confidential, Monroeville, PA

Responsibilities:

• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
• Perform root cause analysis and develops checklists for typical problems in the Confidential work environment Enter errors and resolve complex issues in HP Service center ticketing system
• Submit request the right IT Team to resolve remote access issues, printing issues, and networks connectivity issues
• Repair and troubleshoot Lenovo, Dell, HP Laptop/Desktop/Printers
• Follow company procedures and submit for problem to IT manager.
• Provide hands - on help to users in an end-user desktop support environment
• Use Window Deployment Services to reimage desktop/laptop computers
• Setup, manage and configure desktop and laptop computers
• Migrate computers from Windows XP to Windows 7

Desktop Support Technician

Confidential, Natrona Heights, PA

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals with minimal supervision
• Re - image using Windows Deployment Services and Norton Ghost 11
• Documents, maintains, upgrades or replaces hardware and software systems
• Assist staff to resolve complex or out of policy operation problems
• Develop solutions to enhance efficiencies and communicate those solutions to Site Manager
• Provides end-user training
• Addresses and resolves help desk tickets in a timely manner
• Enter errors and resolve complex issues in Web Apps ticketing system
• Resolves remote access issues, printing issues, and networks connectivity issues
• Setup, manage and configure Active directory 2008 server
• Support, manage, and configure user accounts including Group Policy rights, security and systems groups
• Manage and configure I-Boss Web Filtering
• Maintain, troubleshoot and repair IBM Lenovo, Dell, and HP Laptops/Desktops/Printers/Copiers
• Provide support for Apple/MacBook, I-phones, I-pads, teleconferencing, and Virtual PC Support for Students and Staff in the District
• Report to IT Director on new issue and fixes on the network
• Work in a team environment and work independently on IT task provided by IT Site Manager
• Document all work and building a Knowledge base of problems and their solutions in Web ticketing system
• Interface with clients on a regular basis and develop client relationship between Students, Facility Staff and Administration Staff
• Submit Report(s) to Director of Technology or Site Manager
• Use experience and judgment to plan and accomplish goals.

Printer/Desk-Side Support Technician

Confidential, Pittsburgh, PA

Responsibilities:

• Troubleshoot HP printers
• Deliver toner and paper to printer
• Perform ticket request in HP service center ticketing system
• Perform a Department of Defense cleaning and sanitizing on all old workstations
• Retire old workstations that need to go to charity or brokerage
• Perform workstation pickups for workstations that need to be reconfigured

Web Developer

Confidential

Responsibilities:

• Build a Web presence from the ground up - - from concept, navigation, layout and programming to Confidential .
• Launched visually appealing, user-friendly Websites with interactive features to optimize traffic page views, site "stickiness" and user experience
• Created, launched, and managed corporate web sites for high-profile Web Companies clients, with strong emphasis on user-centered design, usability standards, and human factors testing
• Volunteered as a Web developer to gain skills and experience in the field of web development

Technologies: Languages: JavaScript, CSS, HTML, And XHTML. Some knowledge of MySQL Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Flash Catalyst, Flash Professional, Flash Builder, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Contribute, Bridge, Device Central and Media Encoder.

Help Desk Analyst

Confidential, Coraopolis, PA

Responsibilities:

• Enter error request in HP Service Center ticketing system
• Perform McAfee laptop encryption/ decryption on laptops that need to be service
• Troubleshoot Cisco VPN Users over the network
• Troubleshoot software corruption on laptops/desktop, thin clients
• Resolves remote access issues, printing issues, and networks connectivity issues
• Effectively communicate with Tier 1 helpdesk and other support teams to resolve issues over the network
• Perform remote desktop support using Dame Ware, VNC, CA Remote Desktop clients for Confidential corporate and field employee
• Work with Confidential corporate and Confidential field employees in troubleshooting there HP printers, Citrix grids devices, thin clients, laptops, desktops
• Provide phone support for all 50 states including Canada and Hawaii
• Disable viruses, worms, malware thru the windows registry
• Perform MacAfee laptop encryption/ decryption on laptops that need to be service
• Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e - mail, and in-person for user s computer performance
• Perform Laptop Safe-boot password reset
• Perform diagnostics with user to collect information about problem to determine source of error
• Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, Network cards or telephone.
• Perform Laptop Safe-boot password reset Perform small projects in Service Desk and Desktop Support areas.
• Participate in other IT infrastructure projects
• Resolves remote access issues, printing issues, and networks connectivity issues
• Trouble shoots and fixes all wireless connection problems for Blackberry s Verizon /ATT Air cards and Tethering
• Troubleshoots PC hardware and software problems and identifies, and resolves PC hardware and software application problems.
• Effectively communicate with Tier 1 helpdesk and other support teams to resolve issues over the network

Help Desk Analyst

Confidential, Freeport, PA

Responsibilities:

• Enter error request in BMC Remedy trouble ticketing system
• Work with clients to keep accurate logs for NETX Pro Trading software
• Obtain user feedback information to solve software problems and errors
• Effectively communicate with Tier 1 and 2 support teams to resolve issues in Lotus Notes and helpdesk chats
• Perform remote desktop support for clients, bank users, broker s dealers
• Provide phone support for 300,000 trading users that such as software installs and password reset
• Work with clients and other technology support helpdesk to resolve software issues

IT Field Service Technician

Confidential, Pittsburgh PA

Responsibilities:

• Follow company procedure in IT manuals
• Remove all old workstation to storage area
• Install new workstations for local Confidential Bank branches
• Run security scripts on workstations
• Install network printers on workstations
• Troubleshoot hardware and software problems that Confidential bank employee
• Perform a DOD - 5220.22M erase on all old workstations

Help Desk Support Technician

Confidential, Pittsburgh, PA

Responsibilities:

• Organize and maintain Windows Server 2003
• Organize and maintain Windows XP Professional computers
• Document all contacts, actions, and responses in users database
• Organize and maintain file system; files correspondence and other records
• Maintain working knowledge of products and/or services
• Prepares reports and correspondence as needed
• Performs other duties as assigned by IT head supervisor at other remote location
• Enter request and trouble tickets within trouble ticketing system
• Answer correspondence from users relating to computer problems and work on providing resolution Document problems in Spice - works and worked in a timely and efficient manner
• Work with Staff to keep accurate logs/inventory for all software and hardware
• Assist the staff for further development and administration needs
• Obtain user feedback information to solve problems on the network
• Effectively communicate user issues and concerns to all applicable internal staff members
• Disable computer viruses and update company computers
• Remote desktop support from home or from another location to fix network problems
• Notify IT headquarters of more serious network/infrastructure problems and work with them toward resolution

Electronic Assembler /Tester Contractor

Confidential, Pittsburgh, PA

Responsibilities:

• Perform mechanical product assembly
• Follow company procedures
• Test wireless headsets for sound and voice recognition response
• Perform mechanical product assembly
• Reprogram battery charger

Assembler/Electronic Technician Contractor

Confidential, Delmont, PA

Responsibilities:

• Build and test power supplies
• Modify circuits on printed circuit boards
• Install software on windows based machines
• Build, configure and test all type of computer hardware, software, and peripheral devices on manufacturing computer products
• Perform ultrasonic cleaning on manufacturing parts
• Read schematics and manufacturing drawing
• Follow written company procedures

Electronic Test Technician

Confidential, Monroeville, PA

Responsibilities:

• Test semiconductor boxes, industrial inverters, propulsion inverters, auxiliary inverters
• Test low voltage power supplies, battery chargers, DC/AC contactors, line reactors and transformers
• Test Insulated Gate Bipolar Transistor (IGBT) devices, associated gate drive units
• Test power magnetic, capacitors, resistors, cabling and control wiring
• Perform Low /High voltage test on equipment
• Test Master controllers
• Test contactor switches and reverser switches

Electrical/Mechanical Assembler/Test Technician

Confidential, Pittsburgh, PA

Responsibilities:

• Prepare and process components for assembly
• Follow material handling procedures to assure proper signaling is done to prevent part shortages
• Perform quality inspection as prescribed by method sheets or procedures.
• Follow ISO 9000 procedures and read schematics from CAD database
• Built, tested, calibrated and program Flue Gas Oxygen/Combustibles/Methane Process Analyzers
• Utilize hand tools, power tools and hardware to assemble and wire standard and engineered products