SUMMARY:

• IT Support Engineer with a broad set of skills applicable across different IT sectors and roles.
• Having a progressive one - decade experience in IT Support, Network Support, System Support and Cybersecurity, can deal with Cisco networks, Windows system environment, all kind of IT support to end users and good practices and teaching to users about how to safe use systems and internet, performing well in high-pressure, competitive environments.
• Enthusiastic achiever with a solid background in Cisco and Microsoft products and services combined with outstanding training results.
• Well-rounded, Self-educated, multilingual, culturally aware professional with a unique ability to relate to diverse populations with various backgrounds. Highly skilled in solving Network, system, users support and now security problems for clients and other stakeholders.
• Committed to improving network, system, user and security quality of the company system. Communication Project using VPN.
• Succeeded as Network Engineer, implementing a DMVPN project to interconnecting over 18 branches to the Central of the company using IPsec over internet, in which allowed to expand the company services to all branches.
• Leadership and Team management. Succeeded as IT Manager, managing over 10 technical staff elements, training them and improving the way the give support to the end users .
• Upgrade to windows 10. Succeeded as IT Support Engineer, conducting an upgrade from windows 7 to windows 10 to over 250 computers in a short period of time.

CORE COMPETENCIES:

Advanced knowledge of: System administration, Project Management, Network Security analysis, End user Support, Troubleshooting, Software, hardware & network assistance, VPN, Project planning, Process improvements, Incident report & work orders, Installation & configuration, System infrastructure, Training & support, IT policies & standards, Technical documentation, System monitoring, Scheduled backups, Performance analysis & reporting, Active director and services, Manage threat detection and action plan, Supplier/Vendor management.

PROFESSIONAL EXPERIENCE:

Information Technology Support Engineer

Confidential

Responsibilities:

• Provide Remote Support/Onsite Support, Vendor Coordination, Application Support, Project Implementation & Backup Management.
• Windows 2008 & 2012 and Linux (CentOS and Ubuntu) server installation & configuration, upgrade and install security patches on systems.
• Configure AD Services (DNS, DHCP).
• Installation & Configure Endian Firewall & Cisco ASA.
• Installation & Configure the Symantec Backup Software.
• Configure all types of Printers - Local & Network printers.
• Installation and Configuring Trend Antivirus and Symantec Endpoint Protection Antivirus Server.
• Implement security on the Network folders as per the Security Policy.
• Asset inventory management of Desktop, Printers and other network devices.
• Configuration of Microsoft Outlook & Outlook Express.
• Configure all kinds of router for Internet connection.
• Installation of IP Phones and Analog Phones.
• Installation and configuration of Finger Print Machine (In/Out Time).Installation DVR System Cameras.
• Configure emails on Blackberry, Android & IPhone.
• Troubleshoot network related Issue. Configured Access Point D-Link, Linksys, Cisco series and HP AP.
• Configure Routers/Switches Cisco and non Cisco devices.
• Take Daily Back up of Servers on Nas Drive or External Hard Drives and troubleshoot Cloud Backups.
• Server Rack Management and Network devices maintenance.
• Configuring users and mailboxes on Exchange server 2013.Implementation of Microsoft office365 for 22 Users.
• Setting up Network Design and Infrastructure and Server rack Management for New Office and Setup Google Apps implementation.
• 2X remote desktop management implementation for using server shared resources.
• VMware setup and Veeam backup and replication installation and configuration.
• Cisco IP PBX setup and configure Ip phones at various branches using vpn.

IT Manager

Confidential

Responsibilities:

• Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advise.
• Maintaining desktop applications, local area networks, IT security and telecommunications.
• On-board new employees based in the Company with IT equipment and set up, manage all aspects of IT support services including laptops running Win 7/10 and Apple Mac OS X, Linux. CENTOS/Ubuntu, Windows Server 2012 R2 and Cisco Meraki Access points, Support end-users in the Company all IT issues.
• Run regular checks on network and data security and assess their outcomes, Identify problematic areas and implement strategic solutions in time.
• Develop and implement IT policies and best practice for Company Assist IT team with troubleshooting and diagnosing hardware/software faults and solve technical and applications problems. Run and share regular operation system reports with senior staff.
• Oversee and determine timeframes for major IT projects including system updates, upgrades, and outages, Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance, Manage and oversee annual IT budget and ensure cost effectiveness. Monitor, Manage, Diagnose, Report, Document.
• Preventive Maintenance, Manage the Lab Environment, Escalate, Gather statistics Performance analysis, Capacity checking, Incident Management and Critical Incident Management.

Network and System Engineer

Confidential

Responsibilities:

• Daily maintenance and problem resolution on the LAN/WAN environment and use of Monitoring Tools
• Configuration and managing LAN/WAN (Switches, Routers & Firewalls),Managing Windows Server 2012 (AD, DHCP, DNS etc),Monitoring of Servers Audit Logs and Event notices, Active Directory user management and Group Policy implementation.
• Managing file security system, print servers, backups and recovery.
• Participation in internal and external audits as related to job functions.
• Participation in the Disaster Recovery and Business Continuity Processes as related to job functions.
• Design/Implement & Deploy solutions for Network & IT Infrastructure Internally & Externally.
• Evaluates and installs patches and resolves software related problems.
• Monitors Infrastructure and Co-Location hardware and software to ensure a high level of data integrity and availability.
• Performs server evaluation and optimization on a regular basis.
• Surveys performance needs and goals of LAN/WAN users, Internet/Intranet connectivity and continuity
• Manages all administrative aspects of corporate and customer desktop support.
• Maintains documentation of the physical and logical network.
• Maintains Corporate and Virtual Servers, including those located offsite.
• Participates in departmental on-call rotation.
• Provide remote support over chat, phone and email System administration tasks (user administration, back-ups, etc.).
• Practical experience installing and configuring network firewalls and switches.
• Knowledge of commonly-used concepts, practices, and procedures in Information.

IT Support Technician

Confidential

Responsibilities:

• Troubleshooting all aspects of computer services including local network, WIFI, operating system, MS-office, Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
• Imaging PCs and helping to create or update existing images.
• Reporting any misuse of IT resources or potential data security breaches to his/her supervisor to take the suitable action.
• Provide remote support over chat, phone and email.