Front Office Core Hr System Support Lead Resume
CAREER SUMMARY:
- SAP certified consultant, active listener and learner, having strong analytical and problem - solving skills, solid expertise in HR Processes, bringing well rounded, added values on the following functions:
- Design, Concepts analysis & Data Structures
- SAP SuccessFactors (Employee Central, Recruiting Management, Recruiting Marketing, Performance & Goal Management, Onboarding)
- SAP Business Objects (Crystal Reports)
- Oracle Taleo
- SAGE X3 environment (Accounting & Supply Chain)
- ERP business applications
- XML, HTML, Adonix, SQL & PL/SQL programming
- Seeking a position as a Digital HR Transformation Lead in a firm where I can use my 5+ years of experience in solution design, implementation and configuration, functional testing and support on functional aspects. Analyzing as well as thinking out of the box in order to provide potential solutions, which can hinder company performance and growth.
PERSONAL SKILLS:
Presentation & Communication skills ;
Team Work & Team Leadership ;
Reporting ;
HRIS Project Management ;
HRIS Administration ;
Customer service support ;
Human Resources Management ;
Organometallic Chemistry ;
Recruiting Management ;
IT
Microsoft Office Pack ,
SAP SuccessFactors (Employee Central, Recruiting Management, Recruiting Marketing, Performance & Goal Management , Onboarding) ,
SAP BusinessObjects (Crystal Reports V10, V11, V12, V13) ,
XML (DTD) ,
ORACLE (PL/SQL & Forms V10, V11) ,
ORACLE TALEO (V7, V12) ,
SAGE X3 (Adonix 4GL) , eSurvey ,
Pascal ,
ChemOffice (2010) ,
Knowledge of AutoCAD (2D) ,
PROFESSIONAL EXPERIENCE:
Confidential
Front Office Core HR System Support Lead
Responsibilities:
- Daily follow-up with the teams and internal support: tickets backlogs, dispatch, KPIs, deliveries and deadlines.
- Organizing and leading internal Core HR meetings
- Internal coordination with the different Stream Leads and HR departments
Business & Technology Human Resources Deployment Lead
Confidential
Responsibilities:
- Regional Project Coordinator and Core HR Implementation Lead
- Gathering local requirements using and aligning internally with the Global processes as a SPOC
- Writing documentations and Workbooks (Functional Design, specifications and configuration… for Payroll and Third-party applications)
- Working closely with the integration team
- Follow-up with the team (Internal Project Team and Regional Project Team)
Team Leader - SAP SuccessFactors Consultant
Confidential
Responsibilities:
- Full Cycle Implementation: Initialization & Kick-off, analysis & design, performing parameter settings, data integration, validation & acceptance, training, testing & initial support to users.
- Gathering customer requirements and analyzing the internal processes.
- Writing documentations and Workbooks (specifications, design files, configuration, training ...)
- Determining the Standard features and those demanding a specific development/customization.
- Daily follow-up with the team (Project or day by day milestones and tasks)
- Participating in Implementing of SAP BusinessObjects Crystal Reports (on premise).
- Report establishment and support
- Daily follow-up with the team and internal support: deliveries and deadlines.
- Verifying Time Sheet entries, technical evaluation and providing training to the newly-joined consultants.
- Organizing and leading internal meetings (per modules and/or per teams)
- Internal coordination with the HR department whenever required
- Based on the SAP SuccessFactors Best Practice Project Management (Agile):
- Providing feedback on RFPs and defining the SOW and estimation.
- Participating in the Solution Design phase of all the projects.
- Performing a demonstration on the application
Oracle Junior Consultant / System Analyst
Confidential
Responsibilities:
- Develop new code and assisting in modifying existing programs, as part of the Business Intelligence and Development team, to customize the client’s needs.
- Actively participate in functional and technical requirements gathering, business analysis and design concepts and translate these into high-level designs.
- Work with DBA to tune and settle queries.
- Actively participate in understanding requirements and execution of projects.
- Clearly communicate commitments, issues, completion dates and status with key stakeholders & Management.
- Testing and debugging program errors and preparing for implementation an efficient solution for client.
- Reception, selling and introducing the group products and services (IT/Telecom) to clients.
- Gauging the client’s needs and negotiating.
- Invoicing, purchasing and accounting (inventory management).
- Financial reports and auditing.
Confidential
Tele-Sales Agent
Responsibilities:
- Contacting prospective clients and introducing the company’s services (IT/Telecom)
- Gauging the client’s needs and negotiating.
- Entering into a contract.
- Realized analysis and studies (benchmarks) on the Tool and its use.
- Bug and problem tracking and HR solution-oriented thinking (presenting the problem and the HR possible solution(s) and/or a technical solution depending on the bug’s severity).
- Improving Taleo’s internal Process and its use by the HR team & all the involved end users.
- Actively participated in the project’s launching, workshops, planning and budgeting, and in preparing the proceeds and the configuration (upgrade and optimizations).
- Established the Company’s Trainees and Apprentices evaluations process (eSurvey).
- Participated in sorting and screening CVs in the Tool.
- Actively participated in improving the Website Ergonomy and on search engine optimization.
- Report establishment and Reporting (auditing, annual reports, activity tracking, entries and vacant positions…).
- Actively participated in technical support (troubleshooting), media formulation for user training.
