Tech Support Resume

SUMMARY

Results oriented DevOps engineer with profound understanding of deployment technologies, continuous integration and automation of CI/CD pipeline intricacies. My goal is to constantly improve my skills with the ability to apply them in solving practical software architectural problems. I have two years experienced in working with cross - functional teams to solve complex issues.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Tech Support

Confidential

Responsibilities:

Worked directed with third-party vendors to integrate solutions with our client facing applications.
Developed programs to improve deep customer service engagement and resource management for client base
Maintaining and keeping tracks of all cloud related activities
Providing direct support for analytic needs
Developing continuous delivery pipeline in the cloud
Troubleshooting network and software issues
Configuring various jobs in Jenkins for java base applications
Working with the automation team to facilitate changes across all platforms.
Implementing Jenkins protocol for efficient CI/CD pipeline continuous improvement
Working with Jenkins tools under CI/CD pipeline for continuous improvement for software team
Creating and maintaining Docker installations and containers for product testing and delivery
Keeping records on all build and test generated on the linux command line.

AWS Cloud Engineer

Confidential

Responsibilities:

I monitor, analyze and report performance statistics for cloud hosted environment.
Consults and contribute to system architecture.
Experience in working with amazon CLI, EC2, S3, CloudFront infrastructure
Managing and deploying over 50 servers in a critical and high available environment.
Experience in working with apache and slack
Managed a team of 5 members by delegating and coordinating process improvements and regulatory compliance, resulting in a 60% increase in online services.

Admin & Tech support

Confidential

Responsibilities:

Worked directed with third-party vendors to integrate solutions with our client facing applications
Developed programs to improve deep customer service engagement and resource management for client base
Worked with DevOps experts in executing and programs to develop applications metrics to manage and track benefits and risks to operations
Within my first quarter at the bank, we were able to increase positive customer banking experience through mobile aps.