Professional Summary

To showcase my abilities as a seasoned IT security professional who is dedicated to providing superior support to customers while meeting business objectives. I am a highly motivated and detailed oriented with exceptional organizational and customer service skills. I have been an IT Security Administrator for MetLife for over 19 years and currently possess Department of Defense clearance under the Metlife TRICARE project.

PROFESSIONAL EXPERIENCE

Confidential

Security Helpdesk Agent

Responsible for maintenance and implementation of a Corporate-wide multi-site Systems Security structure.

Primary Responsibilities

• Review analyze and process IT systems access requests. These include Dataset access requests General Resource requests RACF id administration RACF Group administration via native RACF commands or through the use of the Vanguard Administrator product. Additional responsibilities include updating user access from temp to perm and vice versa.
• Monitor numerous request queues to adhere to MetLife s Services Level agreements with its business partners. Processed over 80 to 100 requests per day.
• Lotus Notes Account Administration. Registering new hires for Lotus Notes accounts.
• Active Directory Administration. Resetting passwords creating ids and unlocking accounts in numerous domains.
• NetView Access Services Administration. These responsibilities include creating accounts for new users maintaining/creating application groups and recording scripts for automated login to the Mainframe applications.
• Train security analysts. Trained new hires within the department on MetLife policies and procedures for granting access to various platforms and internal security. Internal security includes such CICS Mainframe applications such as EDCS FMSS GPAY PCTS VRPS and RPS1.
• Assist in research of security related problems or issues. These responsibilities include general user questions in regards to access problems taking 20 to 30 phone calls per day and 20 to 25 Remedy tickets per day including information on how the issue was resolved and close the ticket out. Assisting Production Support personal in resolving RACF security related abends that are effecting production batch trails during normal business hours and during after-hours on-call support.
• Unix ID Administration via BMC Control-SA product. These duties include granting access globally for MetLife users and Functional IDs to all Unix Servers and groups. Testing functional id passwords on test servers by logging into a server via the Putty tool and performing a switch-user to the account id.
• Provided 24x7 On-call support on a rotating schedule
• Worked with IT Risk and Security to provide Dataset Access List Group Reports and General Resource Access List Reports for Audit.

Confidential

SDM Security Analyst

Responsible for maintenance and implementation of a Corporate-wide multi-site Systems Security structure.

Primary Responsibilities

• Review analyse and process IT systems access requests. These include Dataset access requests General Resource requests RACF id administration RACF Group administration via native RACF commands or through the use of the Vanguard Administrator product. Additional responsibilities include updating user access from temp to perm and vice versa.
• Monitor numerous request queues to adhere to MetLife s Services Level agreements with its business partners. Processed over 80 to 100 requests per day.
• Lotus Notes Account Administration. Registering new hires for Lotus Notes accounts.
• Active Directory Administration. Resetting passwords creating ids and unlocking accounts in numerous domains.
• NetView Access Services Administration. These responsibilities include creating accounts for new users maintaining/creating application groups and recording scripts for automated login to the Mainframe applications.
• Train security analysts. Trained new hires within the department on MetLife policies and procedures for granting access to various platforms and internal security. Internal security includes such CICS Mainframe applications such as EDCS FMSS GPAY PCTS VRPS and RPS1.
• Assist in research of security related problems or issues. These responsibilities include general user questions in regards to access problems taking 20 to 30 phone calls per day and 20 to 25 Remedy tickets per day including information on how the issue was resolved and close the ticket out. Assisting Production Support personal in resolving RACF security related abends that are effecting production batch trails during normal business hours and during after-hours on-call support.
• Unix ID Administration via BMC Control-SA product. These duties include granting access globally for MetLife users and Functional IDs to all Unix Servers and groups. Testing functional id passwords on test servers by logging into a server via the Putty tool and performing a switch-user to the account id.
• Provided 24x7 On-call support on a rotating schedule
• Worked with IT Risk and Security to provide Dataset Access List Group Reports and General Resource Access List Reports for Audit.

Confidential

Production Support Analyst

Responsible for coding and testing of parameters to ensure the timely and correct execution of scheduled system processing while maintaining integrity of individual life insurance company files.

Primary Responsibilities

• Prepare and test Job Control Language. Responsibilities include coding and testing of JCL parameters for promotion into the production environment.
• Prepare and maintain production trail scheduling. Develop schedules for production batch trail runs and working with the Mainframe schedulers for implementation into production.
• Create and maintain application restore and restart documentation. Develop rerun and restart procedures for production jobs that abend due to various factors such as access problems and data issues.

Confidential

Senior Caseworker/Assistant Facilitator Accounts Payable Admin Payment

As a caseworker in the Accounts Payable department I was responsible for paying invoices pertaining to operating expenses for a territory that consisted of hundreds of MetLife offices. This included checking to ensure proper approval was received prior to making payments follow-up on any outstanding issues and when necessary interfacing with vendors on our offices behalf to negotiate settlement of an outstanding debt. Within 1.5 years I was promoted to assistant facilitator.

Primary Responsibilities

• Interviewing prospective employees.
• Write reviews and developmental plans for members of the direct payment unit
• Responsible for payment of all MetLife s outstanding invoices in excess of 100 000
• Reviewing any invoice paid over 50 000 for accuracy
• Facilitating team meetings
• Customer service liaison between MetLife and vendors