SENIOR SALES ENGINEER Resume

SUMMARY:

Experienced Sr. Sales Systems Engineer with a demonstrated history of working in the computer networking industry. Skilled in Video Conferencing solutions, Contact Centers, UCaaS Unified Communications Solutions, Pre - sales, and Network Infrastructure Design. Strong information technology professional.

CORE COMPETENCIES:

Systems Engineering Architecture and Design

Cross-Functional Collaboration

Client and Vendor relationship Management

Technical Point of Contact

Business and Gap Analysis

Team Building and Mentoring

INDUSTRY EXPERIENCE:

Contact Center Domain

Collaboration Systems UCaaS Unified Communications Solutions, CUCM, Video Conferencing, Contact Center, Webex

AI Machine Learning

Speech Data Analytics

Speech Biometrics

Enterprise Networking Virtualization Data Center Cloud Infrastructure

Tableau Application

Security Solutions

Enterprise Networking Routing Solution and Switching

Session Border Controller

WORK HISTORY:

SENIOR SALES ENGINEER

Confidential

Responsibilities:

Transforming Customer Experience.
Proposing Customer Service Automation Platform using Artificial Intelligence, Machine Learning, Natural Language Processing, RPA and Workflow Automation technology.
Diverse in Conversational AI Solution, Analytics and Speech Biometrics as a platform.
Handles multiple customers through the presales life cycle in acting as one point of contact Prepare customer/vertical specific sales collaterals Capability presentations, Case studies, Solution documents, Whitepapers etc.
Work closely with the respective practice teams Experience in RFP/RFQ/RFI management, coordinating with delivery & sales team for capturing the responses and a good understanding of End to End sales life cycle
Handling product Demo presentation and must be able to highlight the core value proposition of Confidential solutions.
Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
Coordination between Sales and other internal teams Liaising with various teams and departments and collate information in a timely manner Close the feedback loop by providing product team with inputs to influence product roadmap as received from the market
Leading the growth of Vietnam and Philippines Market. In role for a solutions engineer, accuracy and clear written and verbal communication were essential.
In addition, dealing with all complaints right through to resolution has helped me develop strong communication and negotiation skills.

TECHNICAL SOLUTIONS SPECIALIST

Confidential

Responsibilities:

Applies business requirements to the development of technical account/partner strategy and plan. Leader in communication between account team members.
Supports tactical opportunities (i.e. Product configurations, Product Demo, RFP/RFI, BoM and Design Validation, Customer and Partner Engagement Presentations, Competitive Inquiry etc.) and adapts existing Cisco solutions that address a specific customer/partner need.
Positions the technical trends of the internetworking industry to peers and customers/partners.
Develops strong relationships with customer or channel partner middle management, based on the role of a trusted technical advisor in area(s) of specialization.
Engage customers virtually via collaborative tools and technology such as WebEx and Telepresence
Primarily deployed in a pooled of specialist, acting in an increasingly consultative fashion and is looked to as an expert or a trusted technical advisor in his / her field by the account team and customer.
Knows the ASEAN market, EU and AMER in order to position Cisco solutions in this territory.
Supporting midsize account opportunities related to Collaboration for entire ASEAN market including ANZ.

PRESALES ENGINEER

Confidential

Responsibilities:

Provide support for any partner issue, including pre-sales technical and product help. Provides virtual engineering support for all Cisco products including Enterprise Networking, Security, Data Center and Collaboration.
Partners can count on Cisco's full technical resources and capabilities, via Partner Help Plus, to increase channel partners pre-sales capacity, increase their ability to up sell and cross sell, and increase their overall deal size.
Provides Bill of Materials, Design, Presentation, Presales Technical Information across Cisco Products. Specialized in Communications Manager, Contact Center, Webex Solutions, Telepresence Systems, Routing and Switching.
Influence inside and outside of Cisco; scalability of information sharing is a key criteria for presales.
Successfully builds Cisco product, technology and solutions information to a range of internal and external audiences.
Focused on providing high-level technical support and technology direction guidance to AM, customers, and partners.

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