IT Analyst - Expert Resume Allen, Texas - Hire IT People

SUMMARY:

A highly experienced IT professional with extensive experience in Operations, Service Desks, Data Centers and Logistics facilities, and File Transfer. Has first and second - level management experience with excellent written and verbal skills. Broad knowledge of network, server and application systems and support. Strong background in Incident, Problem and Change / Release Management, as well as years of experience in customer support. Looking for similar position to leverage current experience and skills within IT organization where strong team values and challenging workload are present in order to continue personal and professional growth.

COMPUTER SKILLS:

Mainframe: TSO/ISPF, JES, JCL, CICS, DB2, IMS, ESP, Control-M, OPC

PC Skills: MS Office, Word, Excel, Outlook, Project, MS Access, PowerPoint

Miscellaneous: Remedy, Service Now, JIRA, AVAYA Phone System, ITIL V2, Business Continuity Planning, SQL, SPLUNK, UNIX/AIX

File Transfer: Secure Transport (STS), Connect Direct (NDM), FTP, PDM, FileZilla, IP Switch, WinSCP, PGP encryption, SSH RSA Key Authentication

EXPERIENCE:

Confidential, Allen, Texas

IT Analyst - Expert

Responsibilities:

Lead for team responsible for all file transfers internally with Business Units and externally with clients.
Work extensively with Development teams for all upgrades, UAT Testing, patching and maintenance, audit items, and client communications.
Platforms include both mainframe and distributed systems.
Using requests from both clients and Business Units, I am responsible for setting up automated transfers, troubleshooting Incidents, and addressing system performance and outages.
Supported applications include Secure Transport (STS), Connect Direct, and Parallel Data Mover (PDM).

Confidential, Plano, Texas

IT Manager, IT Service Operations

Responsibilities:

Managed Operations area (Software, Batch Scheduling, Network, Server, Service Desk) for Incident, Problem, and Change / Release Management using ITIL processes.
Created goals and Performance appraisals, addressed staffing issues, encouraged teamwork and proactive thinking, and drove projects and focus on customer support.
Attended high-level meetings to discuss critical problem reviews with Senior Leadership.

IT Manager, Field Operations

Confidential

Responsibilities:

Managed several Logistics Facility IT areas. Responsible for maintaining data centers, led projects for enhancements and maintenance to the facility’s network and server equipment, tested and approved Business Continuity plans, worked with customer and vendors at the facilities to prevent downtime and resolve outages, worked and delegated leadership responsibilities with 3 Supervisors and 19 associates in 3 facilities including the primary Server Farm at the JCPenney Home Office.
Monitored and maintained batch schedules (abend resolution, posting resources, identifying delays and other problems with processing).
Performed scheduled maintenance on Operating Systems and Subsystems as needed.
Resolved various software issues on mainframe platforms and operating systems. Performed Problem Determination on server and network issues.
Created and maintained documentation on tasks and environment. Escalated issues as needed to appropriate support team or management.
Created daily turnover document of the day’s critical and high-impact issues, and attended daily meetings to discuss the issues.

Confidential, Plano, Texas

Service Center Analyst

Responsibilities:

Maintained and supported the corporate internal billing system (IPACS) on several mainframe platforms.
Performed database support and maintenance. Performed batch schedule support (abends, JCL and program updates, etc.)
Monthly/quarterly/annual balancing and reconciling of the billing system.

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It Analyst - Expert Resume

Allen, TexaS

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