Help Desk / Desktop Support Resume
TECHNICAL SKILLS
Applications: MS Office Suite 2007, 2010, 2013, O365, MS Project, Outlook 2010, 2013, Exchange 2010, Slack, RDP, RDM, ERP, SharePoint, ShareGate Migrations,Wisetrack, TechExcel ServiceWise, ServiceNow, Connectwise, Jira, Remedy, Track - IT, ITIL, CA ITCM, SafeEnd, SafeGuard, SCCM, JAMF Casper Suite, Seibel (Oracle), Maximo (IBM), Agile, VMWare Airwatch, Bluecoat, Lotus Notes Suite, Databases - Access, SQL, Raisers Edge, Kintera, Vista, Primavera, Proprietary; GIS, POS, Flash, Dreamweaver, Quark, Corel, Director, Photoshop, Illustrator, Visio, AutoCAD, Revit, Maya, Solidworks, Outlook, GroupWise, Ghost, QuickBooks, Thomson, Bloomberg, InDesign, Adobe CS, Bluebeam, Logmein, PC Anywhere, Kaseya, RSA, VNC, MS Remote Desktop, GoTo Meeting, Lync, Satchel, SuperSatchel, Malwarebytes, DropBox, Box, Google BigFix
Operating Systems: Windows XP, 2003, 2007, 2008, 2010, 2012, 2016,Vista, 7, 8, 8.1, 10, Mac OS 10.6, Unix, Wyse, Linux Mint, Ubuntu Zorin
Networks: Windows Server 2003, 2008, 2012, 2016, SCCM, MFA, OKTA, VPN, Symantic Enterprise Vault, Enterprise Compliance Accelerator, Vmware, VDI, Active Directory, GPO, Cisco, Nortel, Backup Systems, Antivirus Norton, MacAfee, Sophos, Kaspersky, BitLocker, Casper, AVG, DHCP, DNS, Active Directory, OSPF, IGRP, EIGRP, BGP, ZENworks, NAL, VoIP, VMware, Citrix, MDM, EMM, BES, Airwatch, Rackspace, AWS, WSUS, Azure
Hardware: NewTech Tricasters, Allen 7 Digital Boards, Crestron, Polycom, Cisco Telepresence, Barracuda, Meraki, MS Surface, MS Surface Pro, PC’s, Macs, Laptops, Lenovo, Dell, HP, Surface Pro’s, Servers, Scanners, HP, Ricoh and Xerox Printers, Xerox Fiery Printers, Plotters, PDA’s, Blackberry, iPhones, IPads, Samsung 6, AV, Sound/ Video Systems, Siemens, Rolm, Avaya, PBX, Routers, Bridges, Hubs, Firewalls.
PROFESSIONAL EXPERIENCE
Help Desk / Desktop Support
Confidential
Responsibilities:
- Provided Executive Level, up to C-Level Officers, Support and Training to Clients
- Superior Administrative knowledge of MS Office, G-Suite, Track IT, Remedy, Bloomberg, Networking, Databases and Email
- Setup multimedia A/V presentations in Crestron Rooms using Polycom Systems and Cisco TelePresence
- Hardware Assistance - Printers, Xerox Fierys, Laptops, Desktops, A/V
- Documented all customer calls, responding in a timely manner and escalating if necessary
- Collaborated with other consultants on software and hardware upgrades
- Implemented security profiles on WAN and Network as a whole
- Built and rebuilt aspects of Network as required.
- Tested, Packaged and Deployed Applications using Application Launcher
IT Consultant
Confidential
Responsibilities:
- Basic A/V, Windows 7, 8.1, 10 and Mac OS X systems analysis and support
- Using images and implementing Bitdefender, N-Able, planning and Coordinating the rollout of Win 10 at Law firms, Non Profits and Ad Agencies under the umbrella of Konica-Minolta
- This also involves coordinating Moves Adds and Changes which need to be coordinated with the End Users.
- Migrating NY Region of all end users at Santander Bank from Win 7 to Win 10/O365
- Analysis of hardware problems and subsequent break//fix solutions
- Upgrading hardware and administering software patches
- Supporting and training Clients on Applications such as MS Office, Email, Internet and Connectivity.
- Running Anti-Virus and cleaning up the Client’s system.
- Running Backups and training Client on how to do backups and restores.
- Surveying via 3-D mapping and implementing Access Points for Cisco Merakis for all NYC Hospitals (HHC) - Dyntek Project
- This entails taking notes of coordinates of all Acceess Points, calculating the range of connectivity .
- We are also ensuring that there is no outside interference, from within the Hospital or elsewhere
- Provided support to numerous small companies - law firms, construction firms, fashion designer firms
- Used AD, Remote Desktop, ECP, Slack, Asset Management, LogmeIn