Help Desk / Desktop Support Resume

TECHNICAL SKILLS

Applications: MS Office Suite 2007, 2010, 2013, O365, MS Project, Outlook 2010, 2013, Exchange 2010, Slack, RDP, RDM, ERP, SharePoint, ShareGate Migrations,Wisetrack, TechExcel ServiceWise, ServiceNow, Connectwise, Jira, Remedy, Track - IT, ITIL, CA ITCM, SafeEnd, SafeGuard, SCCM, JAMF Casper Suite, Seibel (Oracle), Maximo (IBM), Agile, VMWare Airwatch, Bluecoat, Lotus Notes Suite, Databases - Access, SQL, Raisers Edge, Kintera, Vista, Primavera, Proprietary; GIS, POS, Flash, Dreamweaver, Quark, Corel, Director, Photoshop, Illustrator, Visio, AutoCAD, Revit, Maya, Solidworks, Outlook, GroupWise, Ghost, QuickBooks, Thomson, Bloomberg, InDesign, Adobe CS, Bluebeam, Logmein, PC Anywhere, Kaseya, RSA, VNC, MS Remote Desktop, GoTo Meeting, Lync, Satchel, SuperSatchel, Malwarebytes, DropBox, Box, Google BigFix

Operating Systems: Windows XP, 2003, 2007, 2008, 2010, 2012, 2016,Vista, 7, 8, 8.1, 10, Mac OS 10.6, Unix, Wyse, Linux Mint, Ubuntu Zorin

Networks: Windows Server 2003, 2008, 2012, 2016, SCCM, MFA, OKTA, VPN, Symantic Enterprise Vault, Enterprise Compliance Accelerator, Vmware, VDI, Active Directory, GPO, Cisco, Nortel, Backup Systems, Antivirus Norton, MacAfee, Sophos, Kaspersky, BitLocker, Casper, AVG, DHCP, DNS, Active Directory, OSPF, IGRP, EIGRP, BGP, ZENworks, NAL, VoIP, VMware, Citrix, MDM, EMM, BES, Airwatch, Rackspace, AWS, WSUS, Azure

Hardware: NewTech Tricasters, Allen 7 Digital Boards, Crestron, Polycom, Cisco Telepresence, Barracuda, Meraki, MS Surface, MS Surface Pro, PC’s, Macs, Laptops, Lenovo, Dell, HP, Surface Pro’s, Servers, Scanners, HP, Ricoh and Xerox Printers, Xerox Fiery Printers, Plotters, PDA’s, Blackberry, iPhones, IPads, Samsung 6, AV, Sound/ Video Systems, Siemens, Rolm, Avaya, PBX, Routers, Bridges, Hubs, Firewalls.

PROFESSIONAL EXPERIENCE

Help Desk / Desktop Support

Confidential

Responsibilities:

Provided Executive Level, up to C-Level Officers, Support and Training to Clients
Superior Administrative knowledge of MS Office, G-Suite, Track IT, Remedy, Bloomberg, Networking, Databases and Email
Setup multimedia A/V presentations in Crestron Rooms using Polycom Systems and Cisco TelePresence
Hardware Assistance - Printers, Xerox Fierys, Laptops, Desktops, A/V
Documented all customer calls, responding in a timely manner and escalating if necessary
Collaborated with other consultants on software and hardware upgrades
Implemented security profiles on WAN and Network as a whole
Built and rebuilt aspects of Network as required.
Tested, Packaged and Deployed Applications using Application Launcher

IT Consultant

Confidential

Responsibilities:

Basic A/V, Windows 7, 8.1, 10 and Mac OS X systems analysis and support
Using images and implementing Bitdefender, N-Able, planning and Coordinating the rollout of Win 10 at Law firms, Non Profits and Ad Agencies under the umbrella of Konica-Minolta
This also involves coordinating Moves Adds and Changes which need to be coordinated with the End Users.
Migrating NY Region of all end users at Santander Bank from Win 7 to Win 10/O365
Analysis of hardware problems and subsequent break//fix solutions
Upgrading hardware and administering software patches
Supporting and training Clients on Applications such as MS Office, Email, Internet and Connectivity.
Running Anti-Virus and cleaning up the Client’s system.
Running Backups and training Client on how to do backups and restores.
Surveying via 3-D mapping and implementing Access Points for Cisco Merakis for all NYC Hospitals (HHC) - Dyntek Project
This entails taking notes of coordinates of all Acceess Points, calculating the range of connectivity .
We are also ensuring that there is no outside interference, from within the Hospital or elsewhere
Provided support to numerous small companies - law firms, construction firms, fashion designer firms
Used AD, Remote Desktop, ECP, Slack, Asset Management, LogmeIn

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