Objective

To serve your company as an SCCM Administrator

Skills

System Center Configuration Manager 2012

• Design and implementation of ConfigMan environment
• Operating System Deployment OSD
• WSUS Patching
• Custom Packaging

System Center Configuration Manager 2007 and Systems Management Server 2003

• OSD
• WSUS Patching
• Custom Packaging

SharePoint 2007 and 2013

Site Creation and Administration

Windows Administration

• Active Directory
• Group Policy Management
• DNS DHCP TCP/IP
• Windows XP Vista and 7
• Server 2003 2008 and 2012

VMWare Administration

• vSphere Client 5.1
• ESXi 5.1
• Server virtualization and administration

Hardware

• A Certified
• Desktop laptop and printer hardware installation troubleshooting and maintenance

Other Skills

• Excellent written and verbal communication skills
• Highly proficient in both technical and interpersonal skills
• Motivated problem-solver
• Fast and efficient learner quick to learn new jobs/responsibilities

Related Experience

Desktop Engineer

Confidential

• Implemenation of SCCM 2012 environment Providing support to Momentive s users
• Responsible for patching of 12 000 domestic and international clients via WSUS
• Providing guidance on new patching schedule and procedures with Config Manager
• Assisting with the overall SMS 2003 to SCCM 2012 upgrade
• Deployment and maintenance of standard corporate image
• Creation of custom images non-standard images based on travel or business needs
• Create custom applications packages and advertisements as business needs arise
• Creation of documentation of processes and procedures
• Meeting day-to-day customer service needs

SCCM Administrator

Confidential

• Providing support to Air Force Materiel Command s workstations and servers
• Responsible for deployment of patches to 140 000 clients
• Remediation of known security issues for various applications Flash updates Java updates etc.
• Deployment of operating systems via SCCM
• Creates packages for specific/specialized software and advertises it to specific collections as needed

Client Side Administrator

Confidential

• Providing tech support for 83d Network Operations Squadron Detachment 3 s 100 users.
• Using Active Directory responsible for the creation and modification of user accounts on NIPR SIPR
• Using SCCM Console and Client Center responsible for patching workstations for security compliance
• Maintains hardware and software inventory
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer issues

Help Desk Technician

Confidential

• Providing tech support for the Aeronautical Systems Center s ASC 1300 users.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer issues
• Responsible for ensuring users computers meet minimum security requirements and are kept up to date
• Track and update tickets for all maintenance issues and requests
• On-site installation of software and hardware
• Established and modified Microsoft Exchange and Wright-Patterson accounts modified individual accounts and provided troubleshooting assistance for Wright-Patterson Remote Account Service accounts
• Provided troubleshooting for Microsoft Office Suite configurations and software and for a variety of Air Force implemented software
• Assist other system administrators with non-compliant SMS/SCCM and SDC workstations
• Worked with SCCM clients on non-compliant SDC workstations installing and troubleshooting
• Provide support to customers with organizational mailbox troubleshooting and outlook accounts and other tasks as required
• First line of troubleshooting for customers experiencing issues with Blackberrys resetting accounts and guiding the customer through possible fixes over the phone

Service Desk Technician

Confidential

• Serving the 83rd NOS Det 3 s mission of maintaining communication for all AFMC and coordinating with AFMC bases in all security incident procedures.
• Develop technical and security assessments for military and civilian leadership
• Crisis containment of security incidents classified message incidents and network malfunctions
• Release timely communications regarding security incidents classified message incidents and system maintenance and repair.
• Coordinate technicians for security clean up maintenance and repairs.
• Liaison between command leadership and service technicians.
• Maintaining records and creating presentations for use in SA briefings
• Monitor NetCop during scheduled shift to alert on-call technicians of possible issues

Other Experience

Customer Service Specialist

Confidential

• Liaison between contractors homeowners and Wells Fargo.
• Managed sensitive legal documents mortgage documents waivers contracts etc. .
• Supervised home insurance claims procedures. and answered customer questions and requests.

Health/Abstinence Educator

Confidential

• Taught health/abstinence education in all public schools for grades 7-12 in Greene and Clark counties.
• Created and developed web content and curriculum for use in the classroom

Customer Service Representative

Confidential

Commercial liaison between homeowners and contractors

Multimedia Intern

Confidential

• Compared reviewed and ordered new multimedia equipment
• Created catalog of used multimedia equipment for sale and donation