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Operations Manager Resume

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TECHNICAL SKILLS

OS/Application Support: Windows XP - 10 | Windows Server 2012 R2, Server Essentials | Active Directory | Mac OS | iOS | ChromeOS | Office | Outlook & Exchange | O365/G-Suite Admin | OneDrive/Sharepoint | Google Apps | A/V (Webroot)

PC/Mac/Chromebook Support + Management: Imaging + Deployment | RMM Tools (Automate/LabTech, JAMF/Apple DEP, Watchman, TeamViewer)

Hardware/Peripherals: PC/Mac/Chromebooks, laptops & desktops - RAM + HD installation, drive cloning + data migrations, network printer support, casting devices, projectors + document cameras, VOIP admin

Backup: AWS S3 | NAS (Datto, QNAP) | Dropbox | Time Machine

Networking: WAN | LAN | DNS | DHCP | TCP/IP | VPN | RDP | Routers/APs (Cisco Meraki)

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER

Confidential

Responsibilities:

  • Establish operations procedures and provide guidance and recommendations to improve efficiency and communication across all internal departments.
  • Design and create automation based on data parameters collected by CRM/RMM tools.
  • Help develop and manage service portfolio, track inventory and agreements.
  • Lead onboarding projects, ensure deadlines are met, and delegate tasks
  • Serve as Help Desk Analyst for over 1000 endpoints across 40+ organizations - Handle incoming service requests, create documentation, identify + notify team of potential root causes, maintain consistent and positive communication with clients

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