Help Desk Analyst Resume

SUMMARY:

Competent in networking concepts such as, Open Systems Interconnection Model (OSI) and TCP/IP protocol with the ability to configure, troubleshoot, monitor, and report Network Infrastructure. Looking for an organization to learn and grow as a Network Engineer, taking my obtain knowledge throughout my recent studies to apply them in the Networking field.

SKILLS:

Proficient in configuring routers and switches for advanced functionality.

Configure and troubleshoot common issues with Open Shortest Path First (OSPF) protocol, Enhance Interior Gateway routing Protocol (EIGRP), Link aggregation (LACP, and PagP), First Hop Redundancy Protocol (HSRP), and Spanning - Tree Protocol (STP).

Familiar with implementing Wireless Local Area Networks (WLAN) in a small-to-medium size environment with Cisco Meraki.

Expertise in understanding and creating Virtual Local Area Network (VLAN), Access Control Lists (ACL’s) standard and extended, inter-VLAN routing in both IPv4 and IPv6 networks, Network Address Translation (NAT), and Dynamic Host Configuration Protocol (DHCP).

Basic degree of Network Security focusing on Intrusion Detection System (IDS) and Intrusion Prevention System (IPS).

EXPERIENCE:

Help Desk Analyst

Confidential

Responsibilities:

Responsible for creating and deleting user accounts through Active directory, email exchange on premise and online, assigning office licenses, and GP dynamics accounts.
Assist in creating and Modifying VLAN’s for remote office’s
Assist with virtual machine backup using Veeam.
Assist with Windows Server upgrade from r2012 to r2016.
Troubleshoot windows desktop and deploying updates via System Center Configuration Manager (SCCM).
Create and modify help desk tickets through Customer Resource Management (CRM) ticketing system.

Confidential

HVAC Controls Technician

Responsibilities:

Troubleshoot and repaired 50 to 100 tonnage package AC units.
Performed maintenance on computer systems and upgrade software for user interface.
Diagnose control systems that controlled ventilation for work space.
Fixed network connectivity issues with Controls Systems not obtaining IP addressing from the Dynamic Host Configuration Protocol (DHCP) server.

Confidential

HVAC Technician

Responsibilities:

Installed an average 5 to 7 AC units weekly meeting the company quota.
Achieved high ratio of customer satisfaction and lowest rate of repeat service calls.
Addressed customer service needs, repaired and installed appropriate components.

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