Customer Service Resume Houston, Texas - Hire IT People

SUMMARY:

15 plus years’ experience in Customer service representative
Security Officer, Front Desk Agent, Food Handler, Food Prep, Inside Sales, Retail Clerk, Cashier, Warehouse Worker

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Customer Service

Responsibilities:

Answered incoming calls from customers and took ordersPulled orders in the distribution center
Ensured to provide excellent customer service through phone, e - mail, chat, etc. in timely and accurate manner.
Served as liaison between customer support team, management and customer to improve customer service and business productivity.
Assisted directly or route customers to the appropriate personnel for assistance.
Ensured customer satisfaction by meeting customer needs in courteous and timely manner.
Tracked, follow-up and resolve customer’s outstanding issues in a timely fashion.
Developed customer service programs in order to provide outstanding service.
Prepared documentation and reports on routine customer correspondence for future purpose.
Developed and maintain in-depth product knowledge.
Maintained weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

Confidential, HOUSTON, Texas

Sales, Customer Service

Responsibilities:

Phone calls, Customer service, I provide compliance posters to fortune 500 companies throughout the states and maintain the accounts,
Also I can do excel sheets, Computer software, Xerox Machine, Fax Machine, Scanning Machine, Typing Machine, I can invoice, accounts receivable

Confidential, Houston, Texas

Customer Service

Responsibilities:

Generated leads by inbound calling work closely with client to resolve customer related issues used problem solving and conflict resolution to manage customer escalations disputes complaints other.
Extensive phone work and face to face contact with clients