HelpDesk Technician Resume Greater Washington - Hire IT People

OBJECTIVE

To obtain a position that will utilize my business, and accounting and payroll processing experience as well as my extensive information technology background.

TECHNICAL SKILLS

Microsoft software applications (including Word, PowerPoint and Excel): Installation of software, work stations and printer stations

Fundamentals of networking: Network configuration & administration

Introduction to PC hardware: Hardware assembly & installation

Desktop support: Seven years cash handling experience

Four years payroll processing experience: Team player wif management potential

Five years of providing exceptional customer service: Johns Hopkins Medical System IDX Software

Confidential, Payroll Programs and Software: Federal Government 2010 Census Data System DRIS Software

PROFESSIONAL EXPERIENCE

Confidential, Greater Washington

HelpDesk Technician

Responsibilities:

Provide onsite, and remote IT support for multiple partner agencies.
Manage open halpdesk incidents wif Numara Track - IT software, follow problems to resolution.
Participate in teh halpdesk emergency on-call rotation, respond to emergency support calls, and provide onsite support when required.
Manage, deploy, and maintain antivirus software on workstations across multiple domains, and forests using Symantec Endpoint Management Console.
Provide comprehensive one on one training for new hires on computer and phone systems, and specialty training on new software that is deployed.
Use Active Directory Users and Computers, and Exchange Management Console, along wif batch files to manage users, and their environments.
Configure mobile accounts and devices using BlackBerry Exchange Server or Exchange Active Sync, and troubleshoot mobile hardware.
Build, and deploy custom computer configurations using Windows Deployment Services, ImageX, and Symantec Ghost.
Install, configure, and maintain desktop printer and network copiers, scanners, and faxes.
Changing, and transporting tape backups from partner agencies. Staples

Confidential

Technician

Responsibilities:

Diagnose & troubleshoot PC hardware and OS issues
Extract viruses and perform system maintenance
Diagnose and troubleshoot internet/network connectivity
Perform hardware/peripheral upgrades

Confidential

Computer repair and networking

Responsibilities:

Diagnose & troubleshoot PC hardware and OS issues
Extract viruses and perform system maintenance
Diagnose and troubleshoot internet/network connectivity
Handled data migration for small businesses

Confidential

Key Entry Operator

Responsibilities:

Keyed data from Decennial Census 2000
Deciphered and coded entries into teh electronic DCS 2000 system
Proofed all work to identify and correct keying errors
Met and exceeded established productivity and quality standards
Responsible for audit resolution

Confidential

Comprehensive Outsourcing Services- Payroll Specialist

Responsibilities:

Processed complex client payroll (SODEXO) timely and accurate
Prepared pre-production and post-production audit for each pay group on release day
Imported, deciphered and inputted external pay files for 175,000 employees
Applied payroll policies and procedures effectively
Ensured compliance of tax regulations and wage and hour laws

Confidential

Intake Coordinator

Responsibilities:

Co-coordinated and managed more TEMPthan a 100 referrals and authorizations daily
Provided efficient and accurate information to customer inquiries daily
Processed and verified information related to all referrals and authorizations
Assisted wif daily operations of teh department including various administrative duties

Confidential

Senior Payroll Specialist

Responsibilities:

Verified totals, responded to and resolved client questions in a timely manner
Keyed all payroll-related data necessary to process and meet daily schedules
Created and maintained accurate files for 300 clients wif more TEMPthan 2,500 employees
Sustained Confidential payroll processing system and changes in wage and tax laws
Maintained 90 percent rate of client retention through quality customer service

Confidential, Westview and Pikesville

Shift Manager

Responsibilities:

Supported and assisted teh general manager wif all aspects of operations
Recorded and processed daily reports of equipment problems and customer concerns
Updated and generated profit and expense reports
Recorded lineage fees and deposits for 15 to 20 bowling leagues
Opened and closed teh centers
Received, tracked and recorded inventory
Organized and stocked inventory

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Helpdesk Technician Resume

Greater, WashingtoN

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