Help Desk Analyst / Tac Analyst Resume
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SUMMARY
- Proactive and motivated individual with 3 years of IT experience, 1 year of management experience and 5 years customer service experience seeking an opportunity to excel and gain new experience in the industry. Key strengths include a strong attention to detail, a willingness to learn and develop professionally with respect for criticism. I enjoy working with others and have an above average skill with technology.
PROFESSIONAL EXPERIENCE
Confidential
Help Desk Analyst / TAC Analyst
Responsibilities:
- Proficient in Troubleshooting Hardware & Software issues
- Quality Control & Assurance - Application Functionality
- User Management
- Improve and maintain our knowledgebase.
Confidential
General Manager
Responsibilities:
- Ensured Excellent Customer Satisfaction
- Lead a team of up to 20 people
- Facilitated an efficient and friendly environment
Confidential - Bolingbrook, IL
Customer Service Representative
Responsibilities:
- Address Customer concerns promptly
- Provided Exceptional customer service
- Service Scheduling and route planning
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