Senior Desktop Administrator Resume

SUMMARY

Seasoned MS Certified Professional; strong technical documentation skills and good understanding of network hardware; results oriented and experienced in collaborating with infrastructure and engineering teams; demonstrated ability to create network diagrams and configurations; track record in using good organization, helpful communication and timely response and resolution to consistently deliver optimum customer service; seeking opportunity in the areas of Hardware and Networking in a technology driven environment.

TECHNICAL SKILLS

Active Directory Administration Exchange Server Administration Exchange Server Migration
Azure SCCM Adobe Photoshop Adobe Flash Office365 Skype for Business 2015 ServiceNow
Systems Support Administration Programming as in COBOL
TCP/IP HTML/XHTML Shell scripting PowerShell Airwatch| MobileIron
IBM DB2 |AS\400 MySQL LDAP Oracle Linux |Sharepoint
Windows Vista/XP/7/10 BMC Remedy Confluence xMatters Bomgar Salesforce Nagios Solarwinds

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Administrator

Responsibilities:

Provided White Glove Support to VIP/CEO/COO/Directors
Re - image Laptops/Desktop/MacBooks using SCCM and Jamf
Setup Network and local printers
Setup Smartphones and Androids
Providing office moves and relocations
Setting up cross-connects and patch panels
Support Market Data applications and infrastructure (Bloomberg, Thompson One, Factset, etc) and related add-ins
Provides tier 1 and 2 technical support in a technical call center environment by directly responding to customer concerns, requests and inquiries (via email, telephone, or support ticketing system)
Using Remedy BMC
Using Bomgar for remote access
Using Zoom/Webex/Creston and Polycom endpoints for conferences

Confidential

Skype for Business Analyst

Responsibilities:

Provided White Glove Support to VP/Directors/Managers
Supporting Unified Communication Platforms
Working with Polycom equipment CX5500, VVX 201/311/Trio 8800
Experience with PowerShell scripting for Skype
Reporting circuits to Telecom carriers
Using Prognosis to troubleshoot SIP lines
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
Work as Administrator for Office 365/Skype - applying MS Licenses via Coreview
Troubleshoot Active Directory, Cloud PBX/PSTN, Microsoft Office 2013-2016, and Windows10.
Troubleshoot and Support smart phone mobile applications.

Confidential

Desktop Engineer

Responsibilities:

Provided White Glove Support to VP/Directors/Managers
Imaging of windows workstations - MDT/SCCM
Used ServiceNow for ticket management
Use MS Office Suite 2016
Provided Computer Support for 8 Audio/Video Conference Rooms using Creston/Polycom devices
Worked with remote access tools Teamviewer, GotoAssist, Logmein. Kaseya. And CiscoWebEx all used to assist end users and create online conference meetings
Worked with Mobile Devices, Android/Iphone/Blackberry and Mobile Device Management console (mobile Iron)
Experienced checking security protocol in mobile devices
Worked with Desktop, Laptop, Printers for 300 users
Assist with outside vendors for shipping and repairs
Worked on Citrix Studio Consoles with XenApp/Xendesktop
Worked on Migration Team, using SCCM for application packaging, device inventory
Worked as Admin for Office 365 Users

Confidential

Desktop Support

Responsibilities:

Provided White Glove Support to VP/Directors/Managers
Imaging of windows workstations - MDT/SCCM/Absolute Manage
Use Crestron conference devices. Consoles\Projectors
Use Cisco/Zoom Webex - online meetings
Use Footprint ticket management system.
Use MS Office 365/Outlook 2016/ Use Linux
Worked with Microsoft Azure
Work with remote access tools Teamviewer, GotoAssist, Logmein. Kaseya.
Work with Mobile Devices, Android/Iphone/Blackberry and MDM console (mobile Iron)
Experienced checking security protocol in mobile devices
Work with Desktop, Laptop, Printers and Apple Mac (Win 7/10 OS Sierra).