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Help Desk And Support Resume Profile

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NY

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EXPERIENCE

Confidential

Computer Consultant

  • Installation repairs configuration and troubleshooting of desktop software and hardware
  • System imaging/restore/data backup and recovery
  • Installation and configuration of wired and wireless networking
  • All versions of Microsoft Windows and Office user training

Confidential

Help Desk Support Specialist

  • Installation configuration and troubleshooting of client desktop software and hardware
  • First second and third level support for Exchange 2007/2010 mailboxes using all versions of Microsoft Outlook Exchange ActiveSync iPhone and Android devices BlackBerrys and OWA
  • Created and maintain internal support procedures templates and customer support documentation
  • Utilize Active Directory to create and maintain mailbox and user accounts groups contacts assigning user/group permissions forwarding alias and public folders

Confidential

Site Administrator

  • Managed Microsoft EA agreement True Ups via SCCM reporting
  • Participated and lead various projects to include design configuration implementation and upgrades
  • Active Directory and Exchange Administration
  • Budgeting for BlackBerry/cellular phones laptops desktops software printers and other related peripherals

IT Systems Specialist

  • First and Second level software and hardware support using BMC Service Desk Express ticketing system for over 1 000 employees in multiple world - wide locations using VPN and other remote desktop software
  • Created deployed and documented Windows images using Ghost and Windows deployment methods
  • Installation training compatibility testing documentation and support for all versions of Microsoft Office
  • Inventory control of all related IT assets including PC s laptops cell phones and other devices

Confidential

System Specialist/Consultant

  • Senior support Administrator/Technician for a public school district resolving all staff service requests
  • Installation configuration and troubleshooting of desktop software and hardware PC imaging and software deployment packages Desktop/laptop rollouts and Active Directory Administration

HARDWARE

Installation upgrade and troubleshooting of various motherboards hard drives video cards power supplies printers scanners network adapters digital cameras and multimedia projectors. Created verified and ran CAT-5 cables.

SOFTWARE

  • Windows XP Windows Vista Windows 7 Windows 8 MS Office XP 2010 and 2013 Adobe products VPN Citrix
  • SharePoint BlackBerry Server Microsoft Lync SharePoint 2007 and 2010 Data Protector backup software Symantec Ghost Windows
  • Deployment Services.

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