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Airwatch Sme/mobility Engineer Resume

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SUMMARY

  • A Dedicated and Certified IT professional with over 10 years’ experience providing Enterprise Mobility solutions (EMM), MDM, MEM, MCM, MAM, and desktop/endpoints support. E xperienced in managing and taking projects from conception through implementation. Excels in providing outstanding client services and proven to succeed with any task at hand in a timely manner.

PROFESSIONAL EXPERIENCE

Confidential

AirWatch SME/Mobility Engineer

Responsibilities:

  • Validate and full - proof current AirWatch On-Prem structure
  • Perform frequent health checks with and without AirWatch SAM team
  • Administer, Support and troubleshoot AirWatch virtual servers (backend)
  • Support a fleet of more then 3000 devices
  • Administer, Manage, and Support MDM, MEM, MAM and MCM
  • Administer, Manage, and Support Apple DEP and VPP programs
  • Define and implement future use-cases
  • Implement restricted travel device roll-out process
  • Create and publish documentation for the team and help desk
  • Assist in AirWatch upgrades
  • Administer, Manage and Support AirWatch architecture
  • Assist in Contingency tests
  • Provide Level lll support
  • Define and implement on-call processes
  • Define and implement Shared device processes
  • Provision Mac OSX devices for development test cases
  • Explore Workspace One suite
  • Explore Windows edge devices provisioning and rollout
  • Exploration and Implementation of VMWare Workspace One for future usecases

Confidential

Mobility Engineer

Responsibilities:

  • Create policies/procedures for end user support for mobility
  • Migrated from MobileIron and Good to VMWare AirWatch
  • Create technical solution documentation for Helpdesk
  • Created mobility policies for executives for IOS, Android devices
  • Provision, Deployment and Management of 10000+ devices in several different use-cases
  • Maintain weekly MDM solution statistics and generate reports
  • Understanding of current & future technology trends in mobile environment
  • Evaluate, Create & deploy MDM software packages
  • Identify opportunities to deploy mobility services to increase productivity
  • Assess network readiness with proven plan and design methodologies
  • Overcome current manageability challenges
  • Deliver a reliable and secure solution
  • Evaluate current mobile environment
  • Assess current Technology infrastructure in place
  • Integration of Active directory services with AirWatch (LDAP)
  • Implemented Per-App VPN for Internal and External applications
  • Provided assistance in the migration of IBM Lotus notes to Microsoft O365
  • Assisted developers from a Mobility standpoint in a complete lifecycle of in-house apps
  • Collaborated and assisted Azure engineers in the lifecycle of marketing use-cases
  • Create BYOD policy and process in test environment
  • Configured IOS devices with Apple configurator
  • Integration and Provisioning of IOS devices with Apple DEP Program
  • Discuss Mobility solution options with mgmt. and line of business
  • Provide a solution which is a mix of mobile devices, including phones and tablets
  • Provis ioning and Deployment of 500+ Rugged Devices TC 70, TC75, TC75X, 50+ AUTEL devices, 700+ Panasonic Toughpads running Windows 8.1 and Windows 10
  • Enrollment, Provisioning and Management of iPhones, iPads, MacBooks, Android and Windows devices
  • Provisi osioning and Deployment of 1000+ Samsung S7,S8, Nexus 6P, and Google Pixel for Digital Merchandising
  • Implementation of Jamf Pro version 10
  • Defined and Proposed Jamf use-cases for Mac Management
  • Enrollment and Provisioning of 70+ MacBooks into Jamf
  • Workflow management, development and tracking via Agile methodologies (CA Central/Kanban)

Confidential

Desktop Support/Mobility Engineering

Responsibilities:

  • Align goals with business and technical objectives
  • Identify opportunities to deploy mobility services to increase productivity
  • Assess network readiness with proven plan and design methodologies
  • Overcome current manageability challenges
  • Deliver a reliable and secure solution
  • Evaluate current mobile environment
  • Assess current Technology infrastructure in place
  • Create BYOD policy and process
  • Discuss Mobility solution options with mgmt
  • Provide a solution which is a mix of mobile devices, including phones and tablets

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