Network/System Engineer Resume

SUMMARY

Managed implementation of privilege management software (BeyondTrust / Avecto) on 20,000+ systems world - wide.
Responsible for run/maintain of BeyondTrust software including server support, client software support, documentation, training, and managing approved software through the use of Group Policy.
Utilized a combination of PowerShell, CMD and Active Directory to manage user rights on systems.
Handled a wide variety of laptops, desktops, and servers running Win 7, Win 8, and Mac OSX.
Worked over 2nd shift providing remote technical support in a call center environment through TSP.
Used Remedy ticketing system, WebEx, Remote Desktop, and Active Directory to provide support to internal and external TI employees world-wide.
Supported a wide range of software including Internet Explorer, Cisco Jabber, WebEx, Outlook, etc. on Win 7, Win 10, Mac OSX, IOS, and Android.
Advised customers about various tablets, phones, computers, and audio accessories.
Made complex technologies and services easy to understand for customers and employees.

TECHNICAL SKILLS

Technical Knowledge - Office 2010-2019, McAfee, Adobe.
Worked with ticketing systems such as Remedy and Cherwell
Experience with Skype, Lynx, Jabber, and Outlook in work applications.
Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge.
Understanding of FTP and remote access software such as TeamViewer, Remote Desktop, Windows Remote Assistance, and FileZilla.
Understanding of Active Directory, Group Policy, and SCCM in an enterprise environment
Systems - Extensive experience with Windows 7, 8, 10, Server 2010 - 2016. Worked with Windows 98, XP, and Mac OSX 10.4 and onward as needed
Previously worked with Linux (Mint, Debian, openSUSE distributions), Ubuntu.

PROFESSIONAL EXPERIENCE

Confidential

Network/System Engineer

Responsibilities:

Utilized Splunk, Remedy, Software Center, and other tools to determine root cause of critical errors and troubleshoot Windows OS Upgrade issues across thousands of devices.

Confidential

IT Operations/Client Support

Responsibilities:

Managed implementation of privilege management software (BeyondTrust / Avecto) on 20,000+ systems world-wide.
Responsible for run/maintain of BeyondTrust software including server support, client software support, documentation, training, and managing approved software through the use of Group Policy.
Utilized a combination of PowerShell, CMD and Active Directory to manage user rights on systems.
Facilitated migration of 400+ printers nation-wide to new YSoft server cluster (upgrading several Windows Server 2008 R2 VMs to Windows Server 2016).
Worked with data analytic software such as Spotfire and Splunk to make decisions, analyze trends and create comprehensive reports for upper management.
Collaborated with MDT team to implement new imaging servers throughout the US, as well as assisting with run/maintain.

Confidential

Desktop Support Technician

Responsibilities:

Met with customers face-to-face to resolve software and hardware issues.
Imaged new and old systems for use within the environment.
Upgraded and replaced hardware for desktops and laptops.
Used Remedy and Cherwell ticketing system along with other software to track, troubleshoot, and resolve issues in a timely manner.

Confidential

Deployment Technician

Responsibilities:

Utilized MDT to image and deploy laptops and desktops to several campuses within the Dallas area.
Worked with users to install software, set up preferences, troubleshoot issues, etc.

Confidential

Technical Support Analyst

Responsibilities:

Worked over 2nd shift providing remote technical support in a call center environment through TSP.
Used Remedy ticketing system, WebEx, Remote Desktop, and Active Directory to provide support to internal and external TI employees world-wide.
Supported a wide range of software including Internet Explorer, Cisco Jabber, WebEx, Outlook, etc. on Win 7, Win 10, Mac OSX, IOS, and Android.

Confidential

Entry Level Computer Technician

Responsibilities:

Used Skype, MS Word and Excel, and other in-house software to create and edit paperwork and product entries.
Used flash drives to wipe, and verify 700-800 computers each day.
Stacked and wrapped pallets for shipping.
Handled a wide variety of laptops, desktops, and servers running Win 7, Win 8, and Mac OSX.

Confidential

Quality Control / CNC Operator

Responsibilities:

Confidential

Computers and Tablets Sales Consultant

Responsibilities:

Advised customers about various tablets, phones, computers, and audio accessories.
Made complex technologies and services easy to understand for customers and employees.

Confidential

General warehouse work

Responsibilities: