SUMMARY

• Having working experience in OpenText Documentum content management system Professional with a demonstrated history of working in multiple domains involving Software Application Development, application Support.
• Working experience in Installation of Documentum Content Server, Documentum D2 configuration of docbase and build applications and deployments.
• Technical strength includes OpenText Documentum, Endeca, EPI Server and Quadient Content Management tools starting Installation, development and configuration using ECM and WCM suite like WDK, Life cycle, workflow, DFC programming, WebTop, DAM, DA, Documentum D2, Captiva Capturing Tools, FME Migration center tool and Java/J2EE web based technologies with application servers like Tomcat, WebLogic and WebSphere on Windows and Unix/Linux Environments.
• Working experience in Banking, Retail, Nuclear Power, Health and Public Services and Life Sciences domain.
• Skilled in designing and implementing processes for ITIL's IT Service Management including Service Level Management, Major Incident & Problem Management, Change management, configuration management, operations gap assessments, process modeling, process design and integration across organization through Continuous Service Improvement through Automations and Innovations.
• A competent Leader in driving the team as a Technical Lead to performance excellence through knowledge transfer, motivation and mentoring as well as a Team Player with analytical, problem solving, planning, communication & interpersonal skills.

TECHNICAL SKILLS

• OpenText Documentum, CS, Webtop, DA, WDK, SCS, WCM, DAM, xCP, xPlore, Indexing Server and Captiva Capturing Tools.
• Documentum D2, Xplore, Documentum Composer, DQL, Workflows, DocApp and DFS. Java, JSP, J2EE, Java Script, XML, DCOM
• Apache Struts, Windows XP/Windows 7, Unix, Linux, Telnet FTP,HTML, SQL, XML, DQL, JAVA, REST API, Documentum Composer
• IntelliJ IDEA, Eclipse, Developers, RDP, DMS, VPN, Edit Plus, Toad, Samson, DqMan, VMWare, Oracle SQL, PL/SQL
• SQL Server, Servlets, EJB, Java, DFC, Workflows, Dream Weaver, Front Page, Eclipse, Tomcat, WebLogic and WebSphere
• ME Content Migration Tools,ASP.NET and VB/VB.NET, Understanding of DevOps, ServiceNow and ITSM, CyberArk, AZURE DevOps, RTC and Agile Manager.

PROFESSIONAL EXPERIENCE

Confidential

Documentum Lead Specialist

Responsibilities:

• Transition of the Documentum applications.
• Supporting team P1, P2, P3 and P4 as per agreed SLAs
• Delivering Development and Enhancements as Value added service to Client.
• Working on L2 and L3 along with Enhancements.
• Ensured to coaching team to deliver work products on time.
• Supported Confidential regulatory critical submissions Activity, eTMF, CDMS,
• Supporting VQD and regulatory Vault migration projects.
• Help team by providing solutions to technical Issues
• Working value added work for Client by delivering enhancements
• Delivered automations/Innovations to Client
• Working as Safe Agile process and delivering as scrum delivery which has refinements, backlog meetings, sprint planning and retro meetings.
• Working as Product Owner (PO) for Owned Documentum applications.
• Weekly Business Owner discussions to help business in pain areas and providing solutions to Business.
• Perform daily health checks for the all Documentum environments (Dev, Test, VAL and PROD).
• Deliver enhancements as per Business requirements.
• Support critical support Documentum applications during OS, DB patch's
• Help and support team and process perspective.
• Driving Remedy to ServiceNow transition activities for owned applications across Regulatory Tower.
• Coordinate with offshore and onsite teams for support activities.
• Sent weekly, Monthly reports to Client and Confidential leadership.
• Weekly, monthly meetings with BSO, PO and PSE and Product Directors.
• Ensure Regulatory tower level meeting agreed SLAs.

Confidential

Project Lead

Responsibilities:

• Deliver the MainToolKit application successfully
• Delivered Secure Mobile Messaging Project successfully.
• Have worked on Digital Advantage suite with Scaler
• Performed Installations and configurations of the Tools
• Trained the Team on Quadient ECM/CCM tools and support Team on delivering projects.
• Working with client to understand Business requirements and transform them to User stories.
• Suggested technical and Process solutions to client.
• Deployments to Dev, GDC and Test Environments.
• Working as Scrum Master to Quadient team.
• Review and current architecture and provided Improvements to client.

Confidential

Documentum AMS Lead Specialist

Responsibilities:

• Daily health checks for the all Documentum environments (Dev, Test, Preprod and PROD).
• Supporting P1, P2, P3 and P4 as per Agreed SLAs
• Delivered Major and Monir Enhancements as per Business requirements.
• Worked on Documentum migration of one of the Documentum application
• Delivered critical Support during Thanksgiving and block Friday’s
• Supported OS, DB patches during business and nonbusiness hrs.
• Helped and supported team technical and process perspective.
• Coordinate with offshore and onsite teams for support activities.
• Sent weekly, Monthly reports to Client and Confidential leadership.
• Ensured to meet SLAs.