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Help Desk Analyst Resume

SUMMARY

  • Young engineer with a broad set of skills. I’m looking to further my career in the IT field with a professional and stable company.
  • Proficient in Microsoft Office Suite and Open Office. C, C++ Java, Sophos Antivirus, Assembly Language, Microsoft OS, Unix systems
  • Knowledgeable in Windows 7 & 10, Windows server (2008, 2012 & 2016), Microsoft Office Suite & Office 365, IBM Iseries, Jack Henry and Associates Apps, Manage Engine Suite, Oracle SQL, Adobe Pro, Unix with Putty, Visual Basic design, VMware & Hyper - V, Software life cycle management, HD cameras, Cat6 and electrical cables

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst

Responsibilities:

  • Day-to-day monitoring of IT Security's Infrastructure technologies
  • Support LANs, WANs, network segments, Internet, and intranet systems
  • Ensure design of system allows all components to work properly together
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
  • Maintain network servers such as file servers, VPN gateways, Exchange server, antivirus, and intrusion detection systems
  • Initial troubleshooting of possible network connectivity or infrastructure related problems
  • Thoroughly document implementations, via technical documentation, run-books/SOPs, and audit deliverables documentation
  • Relentlessly enforce the privacy and confidentiality of sensitive and confidential information in accordance with company policies
  • Training staff on network and information security procedures and participate in audits related to security and compliance

Confidential

IT Support Specialist

Responsibilities:

  • Provide level 1 & 2 support to local users as well as remote users
  • Re- imaging of computers that are on SCCM to Windows 7 and Windows 10
  • Resetting and unlocking user accounts on site and remotely
  • Assist in server cable management and patching new data-ports
  • Assist users with MS Office, Windows 7, various law document system. Hardware support included iPhones, HP PC's Lenovo laptops and conference room equipment

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