Help Desk Analyst Resume

SUMMARY

Young engineer with a broad set of skills. I’m looking to further my career in the IT field with a professional and stable company.
Proficient in Microsoft Office Suite and Open Office. C, C++ Java, Sophos Antivirus, Assembly Language, Microsoft OS, Unix systems
Knowledgeable in Windows 7 & 10, Windows server (2008, 2012 & 2016), Microsoft Office Suite & Office 365, IBM Iseries, Jack Henry and Associates Apps, Manage Engine Suite, Oracle SQL, Adobe Pro, Unix with Putty, Visual Basic design, VMware & Hyper - V, Software life cycle management, HD cameras, Cat6 and electrical cables

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst

Responsibilities:

Day-to-day monitoring of IT Security's Infrastructure technologies
Support LANs, WANs, network segments, Internet, and intranet systems
Ensure design of system allows all components to work properly together
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
Maintain network servers such as file servers, VPN gateways, Exchange server, antivirus, and intrusion detection systems
Initial troubleshooting of possible network connectivity or infrastructure related problems
Thoroughly document implementations, via technical documentation, run-books/SOPs, and audit deliverables documentation
Relentlessly enforce the privacy and confidentiality of sensitive and confidential information in accordance with company policies
Training staff on network and information security procedures and participate in audits related to security and compliance

Confidential

IT Support Specialist

Responsibilities:

Provide level 1 & 2 support to local users as well as remote users
Re- imaging of computers that are on SCCM to Windows 7 and Windows 10
Resetting and unlocking user accounts on site and remotely
Assist in server cable management and patching new data-ports
Assist users with MS Office, Windows 7, various law document system. Hardware support included iPhones, HP PC's Lenovo laptops and conference room equipment