Senior Desktop Support Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Support

Responsibilities:

Provide Microsoft Office 2007 or 2010 support.
Assist users with bit locker recovery and bit locker encryption
Update Bloomberg SharePoint sites with useful information such as fixes to complex issues, documentation of procedures, important phone numbers and warranty repair information
Work with Lenovo for warranty repair and assist with asset management
Document tickets using jira ticketing system
Provide Microsoft Office 2007 and 2010 support with a focus on Office 2013 and 2016 in person, over the phone, Remote Desktop or Logmein123.com remote control tools.
Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
Provide remote support to users who work at home using logmein123 console
Assist with loaner laptop deployment and management of all loaner laptops
Assist more than 2000 users in a windows 7 and windows 10 environment.
Assist users with conference room support using technology such as solstice and NEXI video conferencing as well as WebEx.
Assist users using conference room technology for town halls and presentations.

Confidential

Senior Desktop Support

Responsibilities:

Worked with the SCCM client and with PGP encryption of laptops.
Utilized SharePoint custom features, packages and solutions
With AARP SharePoint, I make any edits or changes to current documentation as they are updated
I configure documentation in word, excel or adobe and add any relevant documentation to the SharePoint site
I go to the SharePoint site as a guide or reference to any information that is shared on the network
Handled move requests between offices for the users as well as any special projects such as the imaging of laptops and desktops for deployment.
Provide Microsoft Office 2007 and 2010 support with a focus on Outlook in person, over the phone, via Dame Ware, Remote Desktop or Logmein123.com remote control tools.
Install/Configure Windows 7 or Windows Server 2008 with Ghost or SCCM and provide support for any issues.
Install, configure and support networked Xerox, Lexmark, HP and Zebra printers.
Support Citrix sessions on Ipads, Blackberries, iPhone, Mac computers and Windows computers.
Document solutions in SNOW ticket management system.
Ensure the highest level of customer service at all times.
Provide desktop support to retiring executives in transition from company positions to their home offices for a worldwide corporation.
Provide Microsoft Office 2007 or 2010 support.
Provide remote support for Teleworkers utilizing Bomgar remote software.
Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
Currently Assisting the customer with the Migration to Windows 10

Confidential

Desktop Support Technician

Responsibilities:

Document solutions in Remedy ticket management system
Provide Microsoft Office 2007 or 2010 support
Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
Provide remote support for Teleworkers utilizing LogMeIn rescue remote software
Worked with the SCCM client and with PGP encryption of laptops
Support End Users using a Windows XP and Windows 7 environment
Handled move requests between offices for the users as well as any special projects
With AARP SharePoint, I make any edits or changes to current documentation as they are updated
Ensure the highest level of customer service at all times
Provided HP warranty repair services for the customer
Assisted with the Migration to Windows 7

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