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Senior Desktop Support Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Support

Responsibilities:

  • Provide Microsoft Office 2007 or 2010 support.
  • Assist users with bit locker recovery and bit locker encryption
  • Update Bloomberg SharePoint sites with useful information such as fixes to complex issues, documentation of procedures, important phone numbers and warranty repair information
  • Work with Lenovo for warranty repair and assist with asset management
  • Document tickets using jira ticketing system
  • Provide Microsoft Office 2007 and 2010 support with a focus on Office 2013 and 2016 in person, over the phone, Remote Desktop or Logmein123.com remote control tools.
  • Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
  • Provide remote support to users who work at home using logmein123 console
  • Assist with loaner laptop deployment and management of all loaner laptops
  • Assist more than 2000 users in a windows 7 and windows 10 environment.
  • Assist users with conference room support using technology such as solstice and NEXI video conferencing as well as WebEx.
  • Assist users using conference room technology for town halls and presentations.

Confidential

Senior Desktop Support

Responsibilities:

  • Worked with the SCCM client and with PGP encryption of laptops.
  • Utilized SharePoint custom features, packages and solutions
  • With AARP SharePoint, I make any edits or changes to current documentation as they are updated
  • I configure documentation in word, excel or adobe and add any relevant documentation to the SharePoint site
  • I go to the SharePoint site as a guide or reference to any information that is shared on the network
  • Handled move requests between offices for the users as well as any special projects such as the imaging of laptops and desktops for deployment.
  • Provide Microsoft Office 2007 and 2010 support with a focus on Outlook in person, over the phone, via Dame Ware, Remote Desktop or Logmein123.com remote control tools.
  • Install/Configure Windows 7 or Windows Server 2008 with Ghost or SCCM and provide support for any issues.
  • Install, configure and support networked Xerox, Lexmark, HP and Zebra printers.
  • Support Citrix sessions on Ipads, Blackberries, iPhone, Mac computers and Windows computers.
  • Document solutions in SNOW ticket management system.
  • Ensure the highest level of customer service at all times.
  • Provide desktop support to retiring executives in transition from company positions to their home offices for a worldwide corporation.
  • Provide Microsoft Office 2007 or 2010 support.
  • Provide remote support for Teleworkers utilizing Bomgar remote software.
  • Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
  • Currently Assisting the customer with the Migration to Windows 10

Confidential

Desktop Support Technician

Responsibilities:

  • Document solutions in Remedy ticket management system
  • Provide Microsoft Office 2007 or 2010 support
  • Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.
  • Provide remote support for Teleworkers utilizing LogMeIn rescue remote software
  • Worked with the SCCM client and with PGP encryption of laptops
  • Support End Users using a Windows XP and Windows 7 environment
  • Handled move requests between offices for the users as well as any special projects
  • With AARP SharePoint, I make any edits or changes to current documentation as they are updated
  • Ensure the highest level of customer service at all times
  • Provided HP warranty repair services for the customer
  • Assisted with the Migration to Windows 7

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