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Help Desk Resume

Washington, DC


  • I am a highly motivated and skilled Security Analyst with experience in both VM and Linux environments. I’m currently looking to secure a challenging position that will permit me to employ my technical skills, work experience, and IT knowledge so that I may add value as well as fulfill the goals to meet the expectation of the organization’s mission. Dependable professional that can apply analytical and innovation skills to support and protect businesses against security breaches.


MSS: Vulnerability Assessment

Vulnerability Management Tools: Nessus, Nmap, Wireshark

Security Tools: Wireshark, Nessus, Splunk

Governance, Risk & Compliance: Risk Assessment, NIST, FISMA, HIPAA

Network Security: Firewall, VPN (IPsec, SSL)

Information Security: Antivirus, Malware

Content Protection: Email Security, Web Security, Application Security

Operating Systems: Windows 10, Window Server 2016, Kali Linux

Penetration Testing: Reconnaissance, Backdoor, Metasploit Framework

Others: Office365, Remedy


Help Desk

Confidential - Washington, DC


  • Monitor and act promptly to incoming requests relate to IT issues
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Assist with onboarding of new users
  • Keep inventory of all equipment, software, and license users
  • Install, configure, and upgrade PC software.
  • Strong drive to provide excellent customer service and experience, with an understanding of prioritization of tasks
  • Ability to deploy, configure, and support operating systems on desktop and mobile

Help Desk

Confidential - Landover, MD


  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Follow up with customers and users to ensure complete resolution of issues
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Create accounts and configure hardware as part of on-boarding process
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

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