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It Service Technician Resume

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PROFESSIONAL EXPERIENCE

Confidential

IT Service Technician

Responsibilities:

  • Manage, track, and provide solutions to all reported tickets
  • Answer all inbound calls from client base in a medium to high volume setting
  • Install, support, and maintain selected software and hardware products
  • Perform root cause analysis then document findings for use in knowledge base

Confidential

CNC Programmer

Responsibilities:

  • Demonstrate knowledge of G&M code by writing instructions to computer modules that run CNC Machines
  • Interpret blueprints and aid in the designing of programs via CAD / CAM software
  • Provide technical support for CNC machines that are windows 7 based

Confidential

Mortgage Loan Originator

Responsibilities:

  • Educate potential borrowers on loan programs that they qualify for
  • Guide borrower through the loan application process
  • Coordinate with real estate agents, financial planners, and title companies to ensure a seamless transaction

Confidential

Small Business Solutions Specialist

Responsibilities:

  • Maintain knowledge of all company products and software
  • Provide technical support to hundreds of business customers weekly
  • Program analog telephone lines and DSL connections in a MS - DOS operating system
  • Issue specific recommendations for software and hardware based on customer needs

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