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Information Technology Support Specialist Resume

TECHNICAL SKILLS

  • Microsoft Office Suite
  • Oracle VM VirtualBox
  • Norton/Symantec Antivirus,
  • Trend Micro Antivirus
  • Active Directory
  • Autopsy Digital Forensic Software
  • FTK Imager
  • Wireshark
  • Cisco AMP Endpoints
  • Adobe Creative Cloud
  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Microsoft Edge
  • Safari
  • Windows 7
  • Windows 8
  • Windows 10
  • Desktops
  • Laptops
  • Tablets
  • Printers
  • Cell Phones
  • Modems/Routers

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Support Specialist

Responsibilities:

  • Performs initial installation and configuration of information technology hardware, software, and peripherals.
  • Prepare new and upgraded computers to be connected to computing networks.
  • Upgrade software and hardware on existing computers.
  • Perform hardware diagnostics and repair for end user hardware.
  • Help faculty/staff access network resources from on and off campus.

Confidential

Helpdesk Assistant

Responsibilities:

  • Diagnosed and provided support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers and other peripherals.
  • Exceeded call handling, ticket goals, incident resolution and follow ups.
  • Provided technical support to students, faculty, and staff including identifying problems, and timely solutions.

Confidential

Technical Support Specialist

Responsibilities:

  • Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software and hardware.
  • Troubleshoots, diagnoses, reports on, and resolves problems associated with applicable information technology equipment and software.
  • Prepares a variety operational records and reports.

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