Information Technology Support Specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Support Specialist

Responsibilities:

Performs initial installation and configuration of information technology hardware, software, and peripherals.
Prepare new and upgraded computers to be connected to computing networks.
Upgrade software and hardware on existing computers.
Perform hardware diagnostics and repair for end user hardware.
Help faculty/staff access network resources from on and off campus.

Confidential

Helpdesk Assistant

Responsibilities:

Diagnosed and provided support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers and other peripherals.
Exceeded call handling, ticket goals, incident resolution and follow ups.
Provided technical support to students, faculty, and staff including identifying problems, and timely solutions.

Confidential

Technical Support Specialist

Responsibilities:

Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software and hardware.
Troubleshoots, diagnoses, reports on, and resolves problems associated with applicable information technology equipment and software.
Prepares a variety operational records and reports.