Help Desk and Support Resume Profile NY - Hire IT People

Profile

Accomplished Desktop Support Specialist offering 17 years of achievement in a visible progressively responsible position. Specific strengths in installation and configuration of Windows XP and Windows 7. Innovative result-oriented highly resourceful career demonstrates continuous advancement diverse responsibilities and achievement in every area of accountability.

Experience

Confidential

Desktop Support Analyst Operations

Break/Fix repair of Dell and HP Desktops
Troubleshooting and resolving issues with Ghost images
Troubleshooting Microsoft office suite problems
Diagnosing and resolving problems with local and network printers
Troubleshooting desktop connectivity problems within the domain
Troubleshooting blackberry and palm PDA s
Creating Domain accounts on NT Domain for endusers
Troubleshooting and resolving issues with Eltron Label printers
Building non standard desktops along with installation for end user
Troubleshooting Configuring and Repairing wireless medical carts
Troubleshoot and Diagnose Computer issues Remotely
Configure network printers on Windows 2003 Print Server
Pushing down Microsoft Updates using SMS
Responsible for keeping PCs updated with Mcafee Virus definitions
Creating and troubleshooting Shared printers on Windows 2003 Print server
Creating User Accounts and Computer Accounts in Active Directory on a Windows 2008 server Domain
Resetting Users Passwords in Active Directory
Run Daily Processes in Data Operations
Migrating Users from Windows XP to Windows 7 Operating System
Imaging PC s using SCCM 2012

Confidential

Worked project which merged Fed-Ex and Kinkos customer support pc s.
Upgraded E-ticket machines for Northwest Airlines.
Worked in Windows XP rollouts for the State of New York S P 500 and Ernest and Young.
Supervise Rollouts of Windows XP at several Fortune 500 Companies.

Confidential

Desktop Analyst

Responsible for client support as a desktop/configuration analyst to a 7 000 user base community. Maintenance installation and configuration of Windows 2000 and Windows XP. Installation and configuration of exchange client. Connectivity to Ethernet lan AS400 and mainframe. Project lead on several hardware/software deployments. Installation and support for various software packages. Also Ghosting images for PCs
Remote Support using PC anywhere resolving PC problems

Confidential

Desktop Support Analyst

Daily Desktop Support responsibilities including hardware and software troubleshooting on PC s and Macs
Cleaning viruses using Malware Bytes from Laptops
Network and Email configuration of Ipads and Iphones
Passwords reset using Active Directory
Reimaging Laptops using Acronis True Image
Setting up Webinars and Video conferencing with other sites nationwide
Configuration and Installation of IP Phones for users
Troubleshoot network connectivity issues
Troubleshoot Local and network printer issues
Troubleshoot remote users VPN issues
Configure Proxy server settings on Laptops
Connecting network ports in the network closet

Confidential

Executive Desktop Support Remote User Support for a Global Financial Company
Troubleshooting and Resolving Windows 7 issues
Installing Laptops and PC s and Local and Network Printers
Imaging PC s and Laptops using SCCM Imaging Server
Installation and Configuration of Lotus Notes 8.5.3
Remote Support using Dameware and SCCM Remote Desktop
Troubleshooting and Resolving VPN issues
Cleaning viruses using Malware bytes
Resetting Passwords for users in Active Directory
Adding users to Software Distribution Groups in SCCM Active Directory
Setting up Cisco IP Phones for users
Setting up Webinars and Video Conferences
Performing Enterprise Activation on Blackberry Phones
Patching Network ports in the network closet
Recover lost and deleted files from server using Tivoli Storage Manager

Confidential

Enduser Support for Microsoft Outlook 2010 Deployment along with the removal of Novell Groupwise 7.0
And configuring proxy mailboxes on PC s with multiple Profiles.

Confidential

Installation and troubleshooting of POS systems and also Square technology for various restaurants and store fronts.

PC Support which includes reimaging installation and configuration of various PC models for several Educational Branches.

Confidential

Responsible for technical support as a PC Consultant to fortune 1000 companies Including but not limited to IBM Bell Atlantic/Hughes Space Center Vanstar Northrop Grumen Entex Aerospace Corporation and Universal Studios. Installation and configuration of Windows 95 and Windows NT. Provision of user support and hardware troubleshooting. Installation and setup of CCMail on 5000 Node Novell 3.12 LAN. Installation and configuration of lotus notes from Novell server. Installation of Win95 configured and attached to token ring and Ethernet LAN. Assigned IP address configuration of Netscape backups installation and configuration of MS exchange or MS Outlook also connectivity to mainframe and AS 400.

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Help Desk And Support Resume Profile

NY

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