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Customer Support Specialist Resume

New York, NY

SUMMARY

  • Highly educated, motivated, analytical, and resourceful team player with a successful history of identifying issues, solving problems, and improving processes. Experience with training and mentoring co - workers, collaborating with cross-functional employees, and exceeding company expectations in fast-paced, deadline-oriented environments. Quickly able to learn and grasp new skills and technologies. Proficient in communicating with technical and non technical teams.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Customer Support Specialist

Responsibilities:

  • Interact with customer to provide and process information in response to inquiries, concerns, and requests about product and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
  • Research required information using available resources
  • Follow Standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Accurately process and record call transactions using a computer and designated CRM
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers when necessary
  • Stay current with systems information, changes and updates
  • Supported and with recruitment, training and mentoring of new hires
  • Supported the team with complex queries and clients
  • Collaborating with Customer Success and ProdOps teams to resolve complex client issues.
  • Created training plans for team on new releases/products.

Confidential, New York, NY

Sales Support

Responsibilities:

  • Point of contact for new clients
  • Receive and direct 50 plus calls a day surrounding client questions and concerns
  • Answer all emails from clients in a timely and professional manner
  • Analyze new client applications for accuracy and completeness

Confidential

Analyst/ Junior Originator

Responsibilities:

  • Underwrite mortgage applications by analyzing, validating, and evaluating credit, income and assets of applicants as well as soundness of property as collateral for the lending decision.
  • Ensure all appropriate supporting documentation has been collected and processed.
  • Communicate final deal structure, pricing, terms and conditions to client and Sales team.
  • Sought out new opportunities via social media marketing thru a Real Estate investor website.
  • Attended Investor sponsored events to speak to potential clients regarding our programs

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