We provide IT Staff Augmentation Services!

Customer Support Specialist Resume

New York, NY


  • Highly educated, motivated, analytical, and resourceful team player with a successful history of identifying issues, solving problems, and improving processes. Experience with training and mentoring co - workers, collaborating with cross-functional employees, and exceeding company expectations in fast-paced, deadline-oriented environments. Quickly able to learn and grasp new skills and technologies. Proficient in communicating with technical and non technical teams.


Confidential, New York, NY

Customer Support Specialist


  • Interact with customer to provide and process information in response to inquiries, concerns, and requests about product and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
  • Research required information using available resources
  • Follow Standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Accurately process and record call transactions using a computer and designated CRM
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers when necessary
  • Stay current with systems information, changes and updates
  • Supported and with recruitment, training and mentoring of new hires
  • Supported the team with complex queries and clients
  • Collaborating with Customer Success and ProdOps teams to resolve complex client issues.
  • Created training plans for team on new releases/products.

Confidential, New York, NY

Sales Support


  • Point of contact for new clients
  • Receive and direct 50 plus calls a day surrounding client questions and concerns
  • Answer all emails from clients in a timely and professional manner
  • Analyze new client applications for accuracy and completeness


Analyst/ Junior Originator


  • Underwrite mortgage applications by analyzing, validating, and evaluating credit, income and assets of applicants as well as soundness of property as collateral for the lending decision.
  • Ensure all appropriate supporting documentation has been collected and processed.
  • Communicate final deal structure, pricing, terms and conditions to client and Sales team.
  • Sought out new opportunities via social media marketing thru a Real Estate investor website.
  • Attended Investor sponsored events to speak to potential clients regarding our programs

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