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Help Desk Resume

TECHNICAL SKILLS

  • Microsoft Office Suite
  • Kali Linux
  • Virtual Machines. Familiarity with Autopsy. Wireshark
  • Microsoft Threat Modeling Tool
  • Recon - NG
  • Zenmap
  • Metasploit
  • Armitage and Ettercap.

PROFESSIONAL EXPERIENCE

Help Desk

Confidential

Responsibilities:

  • Communicated efficiently with customers determining client needs for helpdesk support
  • Handled incident and work order management in Clarity software
  • Provided help desk support with software and hardware and troubleshooting issues Microsoft Office, network connectivity, and hardware issues. We also supported private equipment service and repair.

Network Administrator

Confidential

Responsibilities:

  • Managed multiple employees and projects assisted in training helpdesk technicians
  • Created images, tested new software, increasing efficiency, and applied patches and upgrades (Network) Supported 1000+ users in a Novell network with connectivity issues

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