Help Desk Resume
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TECHNICAL SKILLS
- Microsoft Office Suite
- Kali Linux
- Virtual Machines. Familiarity with Autopsy. Wireshark
- Microsoft Threat Modeling Tool
- Recon - NG
- Zenmap
- Metasploit
- Armitage and Ettercap.
PROFESSIONAL EXPERIENCE
Help Desk
Confidential
Responsibilities:
- Communicated efficiently with customers determining client needs for helpdesk support
- Handled incident and work order management in Clarity software
- Provided help desk support with software and hardware and troubleshooting issues Microsoft Office, network connectivity, and hardware issues. We also supported private equipment service and repair.
Network Administrator
Confidential
Responsibilities:
- Managed multiple employees and projects assisted in training helpdesk technicians
- Created images, tested new software, increasing efficiency, and applied patches and upgrades (Network) Supported 1000+ users in a Novell network with connectivity issues
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