TECHNICAL SKILLS

• Microsoft Office Suite
• Kali Linux
• Virtual Machines. Familiarity with Autopsy. Wireshark
• Microsoft Threat Modeling Tool
• Recon - NG
• Zenmap
• Metasploit
• Armitage and Ettercap.

PROFESSIONAL EXPERIENCE

Help Desk

Confidential

Responsibilities:

• Communicated efficiently with customers determining client needs for helpdesk support
• Handled incident and work order management in Clarity software
• Provided help desk support with software and hardware and troubleshooting issues Microsoft Office, network connectivity, and hardware issues. We also supported private equipment service and repair.

Network Administrator

Confidential

Responsibilities:

• Managed multiple employees and projects assisted in training helpdesk technicians
• Created images, tested new software, increasing efficiency, and applied patches and upgrades (Network) Supported 1000+ users in a Novell network with connectivity issues