Desktop Support Resume

SUMMARY

I am proficient with the installation configuration and troubleshooting of the following Windows operating systems 98/NT/2000/XP.
I am also proficient with the installation and configuration of Office 97/2000/20003.
I have more than ten years of experience with the installation of various hardware peripherals and components.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

My duties included the following installation and configuration of ATI Pro MV2200 and Matrox G250 video adapter cards and drivers with expanded view for Confidential employees.
My duties included door to door sales for home renovation and improvement within the metropolitan area.

Confidential

Help Desk Analyst

Responsibilities:

My duties included providing end user help desk support via phone or in person for an internal IRS application.
Help desk support consisted to but was not limited to the following.
Creating and maintaining user accounts and or user profiles, Assisting users with troubleshooting the following application issues: password reset, application function and operation, creating and or editing user profiles.

Confidential

Help Desk Support

Responsibilities:

I provided technical support for Confidential motor Corp, employees in a Windows 2000 and XP environment. Installation, maintenance and repair of hardware peripherals for Dell desktops and laptops.
Symantec Ghost imaging of systems if needed. Troubleshoot Windows OS issues.
I also Provided technical support for the following applications Lotus Notes, Microsoft Office 2007, Adobe acrobat 5.0, Adobe Photoshop and Cisco VPN client which included installation and configuration.
I supported the installation, configuration and data migration of blackberry mobile devices.
My duties also included the resolving any issues regarding wireless and LAN network connectivity issues within Windows 2003 server domain.
Created and managed user accounts using active directory. I also supported Polycom Cisco video conferencing equipment.