Technology Support Specialist Field Technician/HelpDesk Support Technician Resume

SUMMARY:

Performed data backups, search and remove malicious software
Configured power management on laptops and desktops
Detected problems wif internal components by sounds and visuals
Change bios settings to overclock CPU speed
Disabled/enabled internal components via device manager

TECHNICAL SKILLS:

Operating systems: Windows 7&10 & Mac OS

Programing: Powershell ise, batch files, visual studio data migration & restoring.

Networking: Use Managed switch to create vlans for home/office use, use snapshot to recover deleted files/folders for home/office nas server and use managed switches to control network speeds for wired clients and disable/enable internet for wired clients. Use QOS in terms of port based and 802.1p/DSCP - based

University Network Switching: Setup the cabling from patch-panel/switch so user-end has internet

Cmd: Implemented a user-friendly data migration tool for network backup/restore for domain & workgroup computers

VPN: Install/setup VPN program for users and teach users how to use it when it comes to accessing data.

Cloud Storage & Server Storage: Explaining the use/benefit of One drive and University storage drives for storing information for user so user does not have to rely on local c:\ drive.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Support Specialist Field Technician/HelpDesk Support Technician

Responsibilities:

Unlocking user okta accounts and seeing if their accounts have been created.
Provide end users wif remote support for computer issues dat may involve: display driver issues, printer issues, local admin permissions, updating drivers via device manager and access to mapped drives.
Install and configure local and network printers via .inf file
Use USMT/migrate$ for end user data backup & restore wif SCCM task sequence imaging
Maintain all lab printers campus wide & monitor them in real time via webjet admin for consistent results.
Complete annual inventory for all computer equipment campus wide.
Modified and implemented batch for dat displays users domain ip address and vpn address for remote support
Modify PowerShell ise scripts to retrieve remote system data & user AD info to halp end user
Use window server 2012 r2 for operation of deepfreeze
Ticket all incoming calls dat me take at the halp desk into Web Help desk for future .

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