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Technology Support Specialist Field Technician/helpdesk Support Technician Resume

SUMMARY:

  • Performed data backups, search and remove malicious software
  • Configured power management on laptops and desktops
  • Detected problems wif internal components by sounds and visuals
  • Change bios settings to overclock CPU speed
  • Disabled/enabled internal components via device manager

TECHNICAL SKILLS:

Operating systems: Windows 7&10 & Mac OS

Programing: Powershell ise, batch files, visual studio data migration & restoring.

Networking: Use Managed switch to create vlans for home/office use, use snapshot to recover deleted files/folders for home/office nas server and use managed switches to control network speeds for wired clients and disable/enable internet for wired clients. Use QOS in terms of port based and 802.1p/DSCP - based

University Network Switching: Setup the cabling from patch-panel/switch so user-end has internet

Cmd: Implemented a user-friendly data migration tool for network backup/restore for domain & workgroup computers

VPN: Install/setup VPN program for users and teach users how to use it when it comes to accessing data.

Cloud Storage & Server Storage: Explaining the use/benefit of One drive and University storage drives for storing information for user so user does not have to rely on local c:\ drive.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Support Specialist Field Technician/HelpDesk Support Technician

Responsibilities:

  • Unlocking user okta accounts and seeing if their accounts have been created.
  • Provide end users wif remote support for computer issues dat may involve: display driver issues, printer issues, local admin permissions, updating drivers via device manager and access to mapped drives.
  • Install and configure local and network printers via .inf file
  • Use USMT/migrate$ for end user data backup & restore wif SCCM task sequence imaging
  • Maintain all lab printers campus wide & monitor them in real time via webjet admin for consistent results.
  • Complete annual inventory for all computer equipment campus wide.
  • Modified and implemented batch for dat displays users domain ip address and vpn address for remote support
  • Modify PowerShell ise scripts to retrieve remote system data & user AD info to halp end user
  • Use window server 2012 r2 for operation of deepfreeze
  • Ticket all incoming calls dat me take at the halp desk into Web Help desk for future .

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