Help Desk and Support Resume Profile New York - Hire IT People

PROFILE

A Network and Security certified IT professional with seven years experience in various technical genres. Certified for warranty work on HP desktops and laptops. Seven years experience in IT equipment administration including deployment recovery and disposal. Proven ability to work independently offsite with rental and company vehicles. Ten years of successful management and supervisory experience. Strong military history involving matters of national security

HIGHLIGHTS OF QUALIFICATIONS

O/S

Microsoft Windows 2000 XP Vista Windows 7
Linux Ubuntu 12 and Fedora 20

Software

Microsoft Office 2003/2010 OpenOffice suite Lotus Notes Firefox IE
HP Service center Peregrine Service Center LiveTime Service Manager Opera

Hardware

Expertise in installation and configuration of computer peripherals and
equipment including hard drives DVD/CD-RW/ROM NICs SCSI
devices video cards wireless adapters and printers. Hardware repairs
involving complete assembly/disassembly of laptops and desktops.

Electrical

Certified in EFI EEMS/SERV computer based set up and diagnostics
for fuel-injected engines. Familiar with SEVCON/SRE controllers.
Able to diagnose and repair 120V electrical systems.

WORK EXPERIENCE

Confidential

Windows 7 migration for WellPoint 1200 users
Windows 7 migration for Wells Fargo Financial Advisors
Floor restack project for WellPoint
Switch replacement project for Dollar Tree
Server replacement for project for Shantz Belkin law firm

Confidential

Deployment and recovery of laptops and desktops
Tier 2 support for hardware /software issues
Hardware support including warranty work
Manage inventory for onsite and off premise workers

Confidential

Scanned paper and electronic medical records for Medicare review
Independent work requiring strict HIPPA compliance

Confidential

Technician for Key Bank National Field Support NFS
Management of user and computer accounts in Active Directory
Provided second tier support on hardware/software issues

Confidential

Help Desk Associate responsible for first line support for all users
Provided first tier support by resetting passwords troubleshooting hardware/software and generating documentation for second tier support

Confidential

Promoted to corporate headquarters as LAN Administrator
Repair technician for Compucom servicing Key Bank branches

Confidential

Instrumental member of a PC deployment project at the Albany County VA Hospital responsible for the set up of over 250 desktops
Technical proctor for the administration of the NY State bar Exam
Construction of four functional work stations from discarded hardware

Confidential

Solely responsible for multiple simultaneous processes in five reactors
Certified for work and emergency response in a HAZMAT environment

Confidential

Working supervisor of inspection team in charge of calibration of fuel and electric powered vehicles
Upgraded and improved inspection checklists and logs prior to and during the opening phase of ISO 9001 implementation

MILITARY HISTORY

Help desk and Support Resume Profile ny

Responsible for the ground element of the Nuclear Accident and Incident Control NAIC unit
Pay officer for 600-member battalion responsible for correct disbursement armed security and transportation of large amounts of currency in a
European environment with active terrorist organizations
Tank platoon leader heavy mortar platoon leader and assistant brigade operations officer

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