Desktop Deployment Technician Resume Herndon, VA - Hire IT People

SUMMARY

Incoming graduate student at Gconfidential who possesses a confidential approved 8570 baseline .
Skilled IT professional providing desktop support to the public and private sectors.
Pursuing opportunities as a Security Analyst where I can utilize knowledge gained through and experiences.

PROFESSIONAL EXPERIENCE

Desktop Deployment Technician

Confidential, Herndon, VA

Responsibilities:

Scheduled and/or performed the repair and/or replacement of defective computer equipment
Provided investigation, diagnosis, resolution, and recovery for hardware/software problems
Installed applications, configured end - user profiles, and re-imaged machines

Tier 1 Desktop Support Intern

Confidential, Dulles, VA

Responsibilities:

Delivered front line support for all users and responded to requests via ServiceNow
Installed and upgraded software, installed hardware, and configured systems and applications
Provided thorough follow-up on tickets to ensure satisfactory completion

TECHNICAL SKILLS

Tools: Wireshark, Nessus, Zenmap/Nmap, Snort, pfSense, Splunk, Metasploit, ServiceNow

Framework: NIST R2