SUMMARY

• Highly motivated senior support technician who TEMPhas assisted c - level employees and clients wif IT solutions, troubleshooting computer devices and systems, and wif excellent customer service.
• Consistently involved problem solver and skilled team member wif the demonstrated ability to adapt to changing demands and environments.
• Provide technical desktop/mobile support for c-level executives and staff via onsite or remote assistance.
• Work wif the global operations teams on various IT Projects.
• Upgrade hardware/software rollouts and company office moves.
• Administer Active Directory, deploy standard images/software packages via LANDesk.

TECHNICAL SKILLS

Operating Systems: Windows 10 Pro, Windows Server 2016 /2019 & Mac OSX.

Networking: TCP/IP, DNS, VPN, FTP, RAS & SMTP.

Hardware: Workstations (Apple, Lenovo, Dell, & Toshiba), Servers (Lenovo ThinkServer & Dell), WYSE Devices, PDA’s (iPhone/iPad, Blackberry, & Android), Network Printers (Xerox & HP), Backup Tape devices, Routers & Hubs, Wireless Routers & AP, and Cisco IP Phones.

Support Software: Microsoft Active Directory, Imaging Ghost/Acronis software, McAfee/Norton/Trend Micro/Sophos Antivirus, Sophos/Truecrypt Encryption software, Malware removal apps, Symantec Backup Exec, Microsoft Office 365, Lotus CCMail/ Notes, IIS, BES, MS Exchange and Oracle/SQL based applications, Adobe CS Suite, Alchemy Database, Teleform, & Scantron, Bloomberg and Reuters software, RSA SecurID.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Executive Support Specialist

Responsibilities:

• Provide technical desktop/mobile support for c-level executives and staff via onsite or remote assistance.
• Work wif the global operations teams on various IT Projects.
• Upgrade hardware/software rollouts and company office moves.
• Administer Active Directory, deploy standard images/software packages via LANDesk.
• Support Cisco IP Phone deployment and configuration; troubleshoot network jack ports in telephony closet rooms.
• Manage exchange mailboxes and email/data recovery processes.
• Support citrix web apps and internal web portals on client side.
• Support and troubleshoot Mac OS \ Windows.
• Provide mobile device deployment and support; Blackberry, iPhones, iPads, Android & Windows platform.
• Complete tasks wifin ticketing system and SLA requirements.
• Provide technical documentation and reports to senior IT managers on a routine basis.
• Assist AV team on conference room presentations including sale pitches.

Confidential, New York, NY

Lan Engineer Consultant CSC

Responsibilities:

• Managed and provided technical support at their LIC site wif over 150 clients, wif multiple workstations, laptops and 25 Windows Server 2003. Provided backup support for BackOffice team in NYC as needed. Worked on various software upgrade/migration projects.
• Administered AD, checked server backups and logs, managed Systems Management Server (SMS) 2003 and some basic Windows scripting wif Application packaging (MSI).
• Managed and created standard Images for workstations and laptops. Used VMware for testing and developing images and MSI packages, provided documentation based on final standard Images.
• Worked on various reports for migration project: Departments moving to LIC site.
• Designed, deployed and supported all aspects of the Server infrastructure consisting of technologies such as MS AD 2003, Citrix Presentation server 4.x, HP SAN systems, MS Exchange server 2003, MS SMS 2003, Symantec Backup Exec 11d, McAfee Antivirus.
• Managed and deployed WYSE devices, including creating images and configuring GP Policies.

Confidential, NY

Systems Support Engineer Consultant

Responsibilities:

• Provided desktop support for over 200 Confidential clients including VPs & Sr. Directors, and server support for 55 nodes in a SAN / NAS / Clustered Windows Environment, including upgrading SP on servers, install network printers, and manage group policies & department container in AD.
• Managed several projects including Win 2000 / XP / MsOffice 2003 migration, SMS integration, and standardized the Confidential software & hardware environment.
• Created documentation for Confidential applications: validated and managed data collection systems such as Alchemy, Teleform, & Scantron. Provided training on these systems and other software.
• Purchased equipment using Ariba Procurement System.
• Utilized Peregrine Service Ticket System for IT service tickets.
• Provided technical support to the Audio-Visual Department ( Confidential broadcasts to Regional Offices via Satellite & IP).
• Provided technical support for Confidential events, coordinated among various departments and vendors in a high-pressure environment.
• Tasked wif presenting high-quality customer service and created standardization of hardware & software standards for Confidential clients.

Confidential, New York, NY

NOC Network Engineer Administrator Consultant

Responsibilities:

• Managed, diagnosed, & troubleshoot over 170 nodes in a Novell & Windows NOC Environment.
• Trained newly hired Network Administrators on basic operations of the network department.
• Built and installed rack mount servers, external tape drives, KVM switches, UPS systems, and ran network cables & patching.
• Installed Win Server 2000 w/ Raid configurations, created user accounts & shared directories, and managed Novell NDS. Supported & troubleshoot incoming calls for RSA, Email, Confidential websites, and Citrix server access.
• Maintained backup jobs using ArcServe and recovered failed servers by using disaster recovery techniques. Restored missing or deleted data from backup as per user’s request.
• Managed projects to reduce downtime on production & developer servers.
• Installed and supported software including ArcServe, Service Packs upgrades, McAfee Anti-Virus, Insight Manager Agents and upgraded hardware drivers.
• Managed Confidential websites using IIS manager to create new alias, add new IP addresses & DNS, and updated records in QIP management utility.
• Contacted vendors (Compaq, HP, & Microsoft) for additional software support and failed devices.
• Collaborated wif Confidential Managers and IT Team regarding issues on servers and installed software.

Confidential, New York, NY

Desktop Support Technician Consultant

Responsibilities:

• Managed desktop support for over 120 clients including VPs and Sr. Directors at Confidential HQ.
• Diagnosed and troubleshoot over 240 Win 98 & NT workstations, including installing software and hardware upgrades.
• Supported computer equipment such as printers (network, local & all-in-one), scanners, backup drives, network cards, and PDA’s.
• Provided support for Home Office users using remote software tools (PC Anywhere) and established a standard SoHo Equipment Package and documentation.
• Lead projects such as upgrading workstations & laptops hardware, created Ghost images, and migrated from CCMail to Outlook email.
• Purchased, tracked assets, and deployed computer equipment based on client & business needs. Also upgraded and supported software routinely installed at clients’ workstations.