SUMMARY:

• Over 12 years of Desktop Support and Network Administration support experience.
• PC Deployment (Pilot & Production), PC imaging using Lansoft, SCCM, APAD, Microsoft USMT, troubleshoot teh SCCM PC profile if not adhering to image process.
• Setup Android (Samsung mainly) tablets to WiFi access point network and for Outlook connectivity.
• Used online meeting software for teh Project Meetings: Cisco WebEx, Skype, Citrix GoToMeeting.
• Setup Open DataBase Connectivity (ODBC) on most PC’s when using Oracle, SQL Servers, and other 3 rd party Database software.
• Used Mobile Device Management tool for training and tracking mobile devices: Hexnode MDM & Simple MDM
• Training on 15 to 25 (as well as elbow - to-elbow support) for Users was on my IT Healthcare contracts using EMR Software (CERNER or Meditech) for 4 years. Usually did one-on-one training with hardware or mobile support for 12 years.
• Printer management online weblink (ALLSTATEPrinters.com, HP Printers enter IP Address); troubleshoot printers.
• Software installs, patch updates, & supported Microsoft Office 2003, 2010, 2013, Office 365 (Word, Excel, PowerPoint, Access, Outlook), Adobe Acrobat Standard, and Windows O/S (XP, 7, & 10). Also used patch management updates thru SCCM.
• Worked with teh User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimaging is done and PC Unit is handed over to teh User.
• Make sure teh Outlook Data file (.PST folder) is backed up before starting teh imaging as well. Familiar on locating teh PST folder for 2003 version (drive:\Users\user\AppData\Local\Microsoft\Outlook ) and 2010 version (Documents\Outlook Files ).
• Degaussed hard drives using a wand: Proton 1100, Applied Magnetics Laboratory AML-6KG Degaussing Wand
• Support experience includes installs, migrations, conversions, upgrades; email; mobile devices; applications; remote access, VPN, cloud.

TECHNICAL SKILLS:

Microsoft SCCM, Microsoft: USMT (User State Migration Tool), IPhone, Android, Windows, OS/2-10, Novell, Outlook, Lotus Notes, MS Works, MS Office v2003, 2010, 2013, MS Visio, MS Project, MS Schedule Plus, Bitlocker, MS Windows ODBC set-up, Avaya phones set-up, WiFi Airoenet routers, Citrix 7.1,), LanDesk, Log Me In Rescue, Symantec PCAnywhere, Symantec Ghost, Install Shield Professional v3.0-v6.3, Windows XP Remote Desktop Connection, VPN, Cisco Aireonet Wireless. PDA (Blackberry, PALM) set-up and support, SOLARWINDS.

Oracle NetSuite: Access on password resets.

Oracle Logistics: Manage Appointments; Schedule Appointments; New Query; Refine Query; Export Query.

Oracle Enterprise Manager Cloud Control 12c: Flush Demantra Shared Pool of a SQL Script.

Oracle EBusiness Suite: Use System Administrator to Find Requests ID; Run Requests ID; Submit New Requests Single or Request Sets; get report Details; Workflow Management me would Run reports-EDIT, START, SCHEDULE.

PROFESSIONAL EXPERIENCE:

Confidential, Ontario, CA

Help Desk - Level

Responsibilities:

• Did a 1-month Help Desk remote position supporting Windows 10, Windows Server Active Directory & Group Policy.
• Oracle Support: Run Oracle reports; Clear Oracle and SIEBEL Validation Errors in Orders; Oracle NetSuite access on password resets.
• Printer issues; Microsoft Office 365; and VPN access issues for remote access.

Confidential, Irvine, CA

Help Desk Project - Contract

Responsibilities:

• Using Credential Manager to activate/re-activate Office 365 licenses.
• Delete teh old Outlook email profiles showing in teh folders within Regedit: KEY CURRENT USER\Software\Microsoft\Office\16\Common\identity\identities.
• Set-up any new Email Account in Mail (Microsoft Outlook bit) in Control Panel if different from older or new Outlook email profile.

Confidential, Anaheim, CA

POS Support Service Representative - Contract

Responsibilities:

• Supported and troubleshoot Symbol Mini Scanners and RF Guns for Pacific Sunwear & Eddie Bauer merchandise.
• Software: XEnvironment POS for all PacSun stores. ServiceNow (ticketing), DameWare & VMC for remote Access, Office 365 troubleshooting issues especially in Outlook thru Exchange server via Active Directory and AZURE accounts.
• Network: AT&T Netgate, Meracki Wi-Fi AP and Cisco Routers, and switches.
• Hardware: Apple IPod (with Veriphone SLED), Apple iPad, Toshiba, IBM, HP; Veriphone, QCR scanner guns.
• Phone Software: Ring Central
• Printer Hardware: Lexmark and HP Laserjet
• Receipt Printer: Toshiba

Confidential, Anaheim, CA

Field Technician - Contract

Responsibilities:

• dis contract is with Confidential Parks & Resort setting up and supporting Freedom Matra POS software (Point of Sale), imaging NCR machines using Windows 10 (some from Windows 7 to Windows10 as well).
• Did imaging using LanDesk software (booting using USB stick) and attaching Bluetooth devices EPSON Mobile Printer & Symbol Mini Scanner and RF guns.
• Supported and troubleshoot Symbol Mini Scanners and RF Guns for Confidential merchandise.
• Also supported tablets that were Android base and that are used as WiFi mobile POS devices for Star Wars: Galaxy Edge area. Other POS devices are XR7’s that are network wired in. Also, used a Firmware update on USB stick as well.

Confidential, Los Angeles CA

PCI Remediation Technician - Contract

Responsibilities:

• dis is a contract that lasted two and a half weeks in February of 2016. Go to teh various contracted clinics with Confidential and assess all PC machines that would run credit cards, how they were connected to teh network, wat their network carrier was, wat Network printers they access to, and wat they used for their switch & router. Once teh info was collected, teh info was inputted to a spreadsheet and Visio diagram, tan sent out to be scheduled for teh Network team for them to better configure and secure teh last 4 ports of teh 48-port switch and move their patch cable to teh configure secured port. dis was a HIPAA requirement to have any PC machine running a Credit Card transaction and make sure it is a secured PC, WiFi disabled, and secured network port.
• Used online meeting software for teh Project Meetings: Cisco WebEx
• Used Hexnode MDM for training, monitoring, and communications of material collected to be shared with Network, Project Management team, and IT team for project.

Confidential, Anaheim, CA

Healthcare Standard 1 Technician - Contract

Responsibilities:

• PC Deployment and Windows 7 migration as well as—setting up anti-virus, troubleshooting helpdesk tickets (Network printing, workstation, software), Office 365 (Word, Excel, Access, Powerpoint, Outlook, Skype, Teams).
• Support POLYCOM products for Voice and Video Conferencing: Eagle Eye USB and SoundStation IP Voice Conferencing Phone.
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Installed teh Citrix app for iPhone (v.5 & 6) and Samsung for teh doctors to have access for EPIC. Also went over access for teh doctors. Their training was one-on-one.
• Worked with teh User, as well as Help Desk and Manager, on UAT’s (User Acceptance Testing) after reimaging is done and PC Unit is handed over to teh User.

Confidential, Joshua Tree, CA 14

Field Technician

Responsibilities:

• PC Deployment (Pilot & Production), PC imaging using SCCM, do a Windows 7 migration, APAD, Microsoft USMT; Clear Vision ticketing; remote access using Log Me In Rescue, troubleshoot teh SCCM PC profile if not adhering to image process.
• Support POLYCOM products for Voice and Video Conferencing: Eagle Eye USB, Eagle Eye Mini, and SoundStation IP Voice Conferencing Phone.
• Utilize and set-up Bitlocker on some PC’s that were imaged.
• Setup Open DataBase Connectivity (ODBC) on some PC’s.
• Used MS Remote Access for some PC troubleshooting
• Troubleshoot malware, spyware, and anti-virus using MacAfee.
• Used online meeting software for teh Project Meetings: Cisco WebEx
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Used Hexnode MDM for training and communications of material collected to be shared with Network, Project Management team, and IT team for project.
• Installed Citrix app for iPhone 5 & 6 and Samsung for access to teh ALLSTATE apps accessible for teh claim adjusters and agents. Their training was one-on-one support due to different locations throughout Southern California.
• Degauss hard drive using an Applied Magnetics Laboratory AML-6KG Degaussing Wand.
• Setup Avaya phones for new employees (not agent sites).
• Printer management online weblink (ALLSTATEPrinters.com, HP Printers enter IP Address); ordered hardware; troubleshoot Network printers.
• For Claims, Legal, and main Diamond Bar branch determine issues or open a VLAN
• Uploaded Software and did Patch updates on Microsoft Office 2013, Adobe Acrobat Standard, and Windows O/S. Also used patch management updates thru SCCM.
• Worked with teh User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimaging is done and PC Unit is handed over to teh User.
• Setup Android, iPhones (v. 4 & 5), tablets to WiFi network and Outlook.
• Make sure teh Outlook Data file (.PST folder) is backed up before starting teh imaging as well. Familiar on locating teh PST folder for 2003 version (drive:\Users\user\AppData\Local\Microsoft\Outlook ) and 2010 version (Documents\Outlook Files ).

Confidential, San Dimas, CA

PC/POS Technician - Contract

Responsibilities:

• Supported POS and software installs, server connectivity for NCR Aloha POS software; Network Printers; VeriFone Debit Readers; MX860; Motorola Hand Scanners; NCR 7878 Flatbed Scanners; IBM Touch Screens; tested POS machines for Login’s, scanning, totals of transactions, and data to be pulled up on Transaction Cash Register Reports off teh tested registers. Also tested Symbol Mini Scanners and RF Guns for Confidential merchandise.
• Supported and troubleshoot Cisco switches and WiFi Airoenet routers, network connectivity, port additions, and moves; swap out back-up batteries; WiFi Airoenet routers support.
• Used online meeting software for teh Project Meetings: Citrix GoToMeeting.
• Android, iPhones and tablet WiFi and Outlook connectivity. Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Resolve desktop connectivity issues to teh network.
• Department move, relocating Lenova PCs running Windows XP.
• Setup Android, iPhones (v.4 &5), tablets to WiFi network and Outlook. Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.

Confidential, Oxnard, CA

Desktop Support - Contract

Responsibilities:

• Migrated HP PCs running Windows XP to Windows 7 migration; managed trouble tickets. Prepared for CERNER implementation. Responsible for inventory of PCs, Network printers, ports, IP addresses’, mapped network drives, determine issues or open a VLAN, and managed user’s profiles. Tools and technology included HP 4300 Pro Business: CITRIX, Ghost, Microsoft Active Directory and Group Policies.
• Support POLYCOM products for Voice and Video Conferencing: Eagle Eye USB and SoundStation IP Voice Conferencing Phone.
• Setup Open DataBase Connectivity (ODBC) on some PC’s.
• Setup Office 2010 (Word, Excel, Powerpoint, Access, Outlook); Android & iPhones tablets to WiFi network and Outlook. Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Worked with teh User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimaging is done and PC Unit is handed over to teh User.
• Used Footprints for ticketing.

Confidential

Support Technician/Trainer - Contract

Responsibilities:

• Supported and trained Meditech CPOE; Provided P-DOC support within a XP/CITRIX Domain (for teh EMR & Physician Desktop)
• Cerner training and support for Go-Live with hospitals in Texas, Nevada, and California; CER-Millenium (Powerchart, CareNet, FirstNet, PathNet, RadNet, and Patient Access List).
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Migrate Windows XP to Windows 7 using Microsoft SCCM (System Center Configuration Management).
• Degauss hard drives using a Proton 1100.
• Worked with teh Users, as well as Help Desk, and Managers, on UAT’s (User Acceptance Testing) after new domain was changed.
• Migrate Novell Groupwise to MS Exchange 2003; inventory PCs, Network printers, ports, IP addresses; mapped network drives; Dell 780 Optiplex, IBM DeskPro, CITRIX, Active Directory; CERNER; ProfWiz Deployment.
• Did migrating of PC’s (and Windows updates) using Windows XP to Windows 7 using Microsoft SCCM (System Center Configuration Management) to boot off a CD or USB Drive stick and also change teh various domains to one domain. Make sure teh SYSPREP would run properly by having teh PC not already added onto teh domain. If so remove teh PC from teh domain. Also done another migration to change from Novell Groupwise into MS Exchange 2003. In preparation before doing migration, inventory of PC’s, Network printers, ports, IP addresses’, mapped network drive’s, and user’s profiles had to be assessed. Tools used for migration project: Footprints ticketing; CITRIX, Microsoft Active Directory and Group Policies; CERNER; ProfWiz Deployment for domain change.

Confidential, Costa Mesa, CA

Desktop Support

Responsibilities:

• PC Deployment (Pilot & Production), PC imaging using SCCM, troubleshoot teh SCCM PC profile if not adhering to image process for a Widows 7 migration.
• Support POLYCOM products for Voice and Video Conferencing: Eagle Eye USB, Eagle Eye Mini, and SoundStation IP Voice Conferencing Phone.
• Setup Open DataBase Connectivity (ODBC) on some PC’s.
• Utilize and set-up Bitlocker on some PC’s.
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Worked with teh User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimage is done and PC Unit is handed over to teh User.
• Degauss hard drives using an Applied Magnetics Laboratory AML-6KG Degaussing Wand.
• Make sure teh Outlook Data file (.PST folder) is backed up before starting teh imaging as well. Familiar on locating teh PST folder for 2003 version (drive:\Users\user\AppData\Local\Microsoft\Outlook ) and 2010 version (Documents\Outlook Files ).
• Support Microsoft Office 2010, OUTLOOK 2010, Network printers, software installs.