Service desk Technical support Resume

SUMMARY:

Enterprise environment Remote troubleshooting experience with laptop, desktop
In Windows 10 and MAC OS and mobile device and networking peripherals.
Remote technical support using Bomgar, Skype, MS team, phone, Email, chat for fixing Hardware, software and applications issues on user’s PC at home
Mobile device support - iPhone, iPad, Android using Airwatch, DUO admin portal
Cisco Anyconnect VPN setup, and troubleshooting on different platform
Users login and network connectivity issues troubleshoot in Active directory
ServiceNow ticket system used for creating Incident and Request from users
Software center, SCCM and Network support share used for install of software
Involved in two company merger and related migration activities and user’s issues
WebEx and Team Meeting software configuration, setup and troubleshooting
Citrix VDI and AWS - amazon workspace setup and troubleshooting on user’s PC
New hire help for setup and issues with login, password and VPN connectivity
Worked with duel security autantication - DUO and Dynamic security code
Used Avaya One-X communicator program for remote on-line phone support
Emergency data backup procedure followed on USB with security clearance
Office 365 word, excel, power point, access, skype, outlook and MS team setup
SharePoint connectivity and home drive access and troubleshooting user’s issues
Bitlocker key and revival of user’s login issues and troubleshooting remotely
Duel monitor setup and troubleshooting with remote software at user’s residence
Different printer setup and troubleshooting with remote software at user’s residence
Compliance wire training management remote troubleshooting of user’s issues
Excellent communication and interpersonal skills with attention to details.

PROFESSIONAL EXPERIENCE:

Confidential

Service desk Technical support

SUMMARY:

Image buildup, configuration and troubleshooting of windows 10 on Dell laptop.
Image buildup on MAC 15 high sierra OS and troubleshooting technical support.
ServiceNow ticketing system to report users troubleshooting and knowledge items
Bomgar software for troubleshooting remote users hardware and software issues.Prudential Finance

End user technical support

Confidential

Responsibilities:

Troubleshoot end users tasks and built images for windows 7 and 10 fat / thin clients
Upgrade user’s VDI platform with Dell and Lenovo laptop with Win 10 configuration
Mobile device setup and configuration for corporate email, calendar and contacts
Managed print service PRUQ for printing anywhere on printers in corporate network

Confidential

IT Customer support engineer

Responsibilities:

Troubleshoot issues in Windows 7 and 10 OS, hardware, software and applications
Administered and supported Office 365, 2010 products with Skype and Outlook
Inventory and Asset management of PC, Laptop, Mobile device and Accessories.
Troubleshoot VPN, Wi-Fi and Avaya softphone issues on PC and laptops.
Installed Citrix application on users computer, configured, and troubleshoot.
Managed Audio Visual in podium for Group training and CEO town hall meeting.

Confidential

IT Support

Responsibilities:

Attended and fixed customer mobile phone issues related to Voice and Data.
Troubleshoot issues related to Network connectivity, Cell tower, Outer environment
Hardware, software (IOS and Android) on mobile - Apple, Samsung and Blackberry.
Coordinated complex issues with field service engineer related to transmission tower
Used applications for troubleshooting such as MTAS, MARS, and Real Time Trend.

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