Help Desk Analyst Resume Louisville, KY - Hire IT People

OBJECTIVE

To obtain a challenging position that will allow me to utilize my previous experience while expanding my knowledge and contribute to company and personal growth.

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

Help Desk Analyst

Responsibilities:

Handled all field operation needs remotely in regards to Facility Maintenance; Point - of-Sale software and hardware; and financial reporting applications/communications to ensure in-store business continuity. Responsibilities included phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.

Confidential, Louisville, KY

Service Desk Technician

Responsibilities:

Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
Performed upgrades, installation of software and drivers and essential desktop troubleshooting for various organizations
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

Confidential, Floyd Knobs, IN

IT Assistant

Responsibilities:

Resolving user problems install hardware, install software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access.
Maintaining a safe a therapeutic treatment environment that meets the physical, emotional and personal needs of program clients while improving functioning and minimizing interfering behaviors; Assisting clients in daily living activities including health & personal management.

Confidential, Louisville, KY

Technical Support Representative

Responsibilities:

Taking inbound calls from customers and troubleshooting Internet and phone issues as well as educating customers on email, phone features and other products.
Phone-based technical support for cable broadband and VoIP service provider
Provided effective and consistent technical support in troubleshooting user problems relating to operating system issues, network connectivity, TCP/IP configuration, and Internet connectivity
Performed upgrades, installation of software and drivers and essential desktop troubleshooting

TRG Technician

Confidential

Responsibilities:

Confidential, Louisville, KY

Tech Support

Responsibilities:

Phone-Based Technical Support for cable broadband service provider
Provided effective and consistent technical support in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, and Internet connectivity
Performed upgrades, installation of software and drivers and essential desktop troubleshooting
Also previously worked with and trained in IP, T1, Private line, ISDN, TCP/IP, Network services, NPA, ILEC’s, CLEC’s, and LSR’s