Support Engineer Resume Valley, PA - Hire IT People

OBJECTIVE

To maintain a career in the Information Technology field with a reputable and established organization. I would like be able to work with current, new and future IT hardware and software. Plus use my 20 years of experience in all facets of IT to help improve/train individuals within a great organization
I am familiar with multiple aspects of Information Technology. My experience in Network Administration and Desktop Support has been in numerous settings such as Manufacturing
Health Care and Education. Working in a Hospital and a University has greatly improved my odds of a smooth transition in my final career position.
Project Management and Documentation
Desktop and Laptop hardware configuration, installation and support
Server Administration/Support
Purchasing complete computers and ordering individual parts to build a complete computer
Configuring Wireless Network Access Points and Security
Configuring Mobile Devices and Tablets to access the Wireless Network
Installation of Monitors and Projectors and other Audio Visual equipment Active Directory
LAN/WAN and TCP/IP, DNS support
Mac support for mobile devices, tablets, laptops
Basic knowledge of Cisco and Juniper routers/ switches
Laser Printer Support and Repair
Technical Writing of Reports and Procedures
Experienced managing others and routing help desk tickets to appropriate individuals
Experienced working with outside vendors/contractors and in - house departments
Working with budgets, change orders and pricing components of individual jobs
Purchasing from multiple vendors and finding the best price and support for the organization
Setup engineering workstation platforms for experimental simulations
Create images and rollout Windows OS platform upgrades
Manage and Training of individuals with Helpdesk, MS Office and proprietary software
Remote Control software, VNC, DameWare, Team Viewer, ZenWorks and WebEx
Microsoft Office 2000 thru 2013
Active Directory and Server 2003/2008, MCP Windows Server 2003
Basic knowledge of Exchange Server, SCCM, Visual Basic
Symantec Endpoint Protection, Trend Micro (Anti-Virus Software)
Image/Photo software including Photoshop, Gimp, Picassa and Fireworks
PC Imaging software; Norton Ghost and Acronis
Windows 7/10 Desktop support
Windows active directory administrator
Software/Hardware support for all of the Holy Redeemer Health System
HP Laser printer repair and deployment
Windows Desktop image creation and deployment

PROFESSIONAL EXPERIENCE

Confidential, Valley, PA

Support Engineer

Responsibilities:

TAC Endoscopy support engineer
Helpdesk field phone support
Support Olympus America complete product line of endoscopy equipment

Confidential, Park, PA

System and Network Security Analyst

Responsibilities:

System/Network Windows Domain Administrator
Windows Server 2003/2008
Windows 7 Desktop Administrator
System/Network Security Auditor
Dell KACE system image developer

Confidential, Sutton, WV

Systems Developer

Responsibilities:

Microsoft Certified Professional Small Business Server 2003
US Air Force Knowledge Now web site support
Develop Help files for Knowledge Now web site
PC Desktop/Network Support

Confidential, Cross Lanes, WV

Instructor

Responsibilities:

Electronics Technology Computer Engineering Associate degree program instructor
CompTIA A+ Certification instructor
CompTIA Net+ Certification Instructor

Confidential, Charleston, WV

Senior Desktop Specialist

Responsibilities:

LAN Administrator - Windows NT 4.0
PC Desktop Support Windows 98SE

Confidential, Cleveland, OH

Network Engineer

Responsibilities:

Key Bank - LAN Administrator - NetWare 4.x
Air Products, Allentown PA - Windows 95 Implementation Team
Booz - Allen, Hamilton, McLean VA - LAN Admin, PC/Mac support
National Geographic Society, Washington DC - Apple Helpdesk Support

Confidential, Spring House, PA

Senior Service Engineer

Responsibilities:

Support PC/Apple Mac desktop computers
Apple certified
Laser Printer repair certified
A+ Certification

Confidential, PA

Technical Specialist

Responsibilities:

Provide hardware and software support for desktop/mainframe environment.

Confidential, PA

Computer Technician

Responsibilities:

Desktop PC bench technician for student computer store

Confidential, Palisades, NY

Seismic Survey Expedition Technician

Responsibilities:

Sponsored by ITT Corporation, interfaced PC systems with gravitational, magnetometer, GPS, and seismic survey equipment. Forty-day expedition based in Chile, South America, traveling as far south as Antarctica.

We provide IT Staff Augmentation Services!

Support Engineer Resume

Valley, PA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship