Platforming Technician Resume Greenfield, WI - Hire IT People

SUMMARY:

Resourceful, flexible, motivated engineer with experience in all types of electronic devices and many facets of Information Technology.
An individual capable of independent initiative and a gift for planning who can lead when needed and adapt to new situations quickly.

TECHNICAL SKILLS:

Technical troubleshooting, electronics
Experience with operating systems Windows 95, 98, ME, NT4, 2000, XP, 7, DOS, OS2, and some Unix/Linux.
Microsoft Office 2003, 2007 and 2010.
Ghost, Ghost Server, configuring Widows 7 and XP clients for SCCM.
Norton, Symantec Client, AVG and Kaspersky anti - virus programs.
Citrix AMC, Remotely Anywhere, Log Me In, MSTSC, and Remote Control
Bitlocker and Symantec Endpoint Encryption. VB Scripting and Batch files. Examining and adjusting the Windows registry.
Laser printers, Solid ink printers, laptops, desktops, servers, mainframes, cartridge tape drives, reel to reel tape drives, impact printers, scales, scanners and RAID arrays.
Trained on Cisco routers and switches.
Lead and organize teams of up to twenty techs.
Handle face to face and phone interactions with customers.
Writing progress reports and procedural guides for solutions.
Good at working as part of a team, listening, anticipating problems and planning. Developing strategies.

PROFESSIONAL EXPERIENCE:

Platforming Technician

Confidential - Greenfield, WI

Responsibilities:

Researched, tested and documented procedures.
Used SCCM 2007 to deploy Windows 7 to clients.
Advanced troubleshooting of issues using Windows Debugger.
Used RSAT tools to control resources on the domain.
Consulted with lead on creation of project documentation.
Wrote batch files.
Developed procedure for getting serial port connected scales to function with Trux on Windows 7.

Refresh Tech

Confidential - Milwaukee, WI

Responsibilities:

Helpdesk Tech (Contract Job)

Confidential - Milwaukee, WI

Responsibilities:

Refresh Lead (Contract Job)

Confidential - Milwaukee, WI

Responsibilities:

Tech Lead (Contract Job)

Confidential - Milwaukee, WI

Responsibilities:

Led a team of twenty techs in moving and setting up devices.
Worked as SEE (Symantec Endpoint Encryption) traveling team lead for HIPAA upgrade.
Conceived a preparatory strategy increasing average units/day completed from 50 to 75.
Trained local desktop support techs at new sites through presentation and.

Desktop Support

Confidential - Milwaukee, WI

Responsibilities:

Field Service Technician

Confidential - Milwaukee, WI

Responsibilities:

Field Service Engineer

Confidential, Grand Rapids, MI

Responsibilities:

Serviced retail devices, 1st line calls on ATM machines, proof machines and wireless devices.
Voluntarily worked late shift, backed up retail techs and handled bank calls.