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Information Technology Service Desk Analyst Resume

NY

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OBJECTIVE

  • To obtain a challenging position which utilize my experience and skills with opportunities for growth and advancement.

PROFESSIONAL EXPERIENCE

Confidential, NY

Information Technology Service Desk Analyst

Responsibilities:

  • Provide excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues.
  • Configured wireless connection on student’s laptop, tablet and smartphones.
  • Generating Tickets into BMC Service Desk Express system for students and employees.
  • Guide students and staff regarding passwords reset for email, CUNY Portal, CUNYFirst CRM, YConnect, Microsoft Office issues, VPN and AD account.
  • Update Calendar by using email Exchange system.
  • Train staff/students how to update software such as operating systems and web pages. Assist clients with removing viruses.

Confidential, NY

Student Support Services (Administrative Assistant)

Responsibilities:

  • Update Student Support Services by using MS Access Database, MS Excel, and MS Office Publisher with information from the Director and Counselor.
  • Update GPA and credits at the end of each semester utilizing SIMS.
  • Update and scan for virus check in Computer Resource room.
  • Provide technical assistance to students who utilize the Computer Resource room.

Confidential

Sales Associate/Cashier

Responsibilities:

  • Handle all financial transactions and bank deposits.
  • Organize and maintain merchandise displays and provide customer service.
  • Contact credit card companies regarding any transaction issues.
  • Troubleshoot technical issues when the point of sale system malfunctions.

Confidential

Customer Service Representative

Responsibilities:

  • Handled busy incoming calls and provided customer service.
  • Called customers to verified personal information and purchases.
  • Update customers’ purchases, payments and address by utilizing Confidential database.

Confidential

Paralegal Assistant

Responsibilities:

  • Utilized Internet Research of telephone numbers, addresses, and name of home owners by using Internet Explore browser.
  • Typed legal letters using MS Office Suite. Handled mailings, organized deeds and title insurance.

Confidential

Labor and Legal Designee Office (Intern)

Responsibilities:

  • Prepared correspondence by using MS Office Suite.
  • Organized and reviewed confidential files.
  • Answered phone and also, took detailed phone messages.

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