Information Technology Service Desk Analyst Resume NY - Hire IT People

OBJECTIVE

To obtain a challenging position which utilize my experience and skills with opportunities for growth and advancement.

PROFESSIONAL EXPERIENCE

Confidential, NY

Information Technology Service Desk Analyst

Responsibilities:

Provide excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues.
Configured wireless connection on student’s laptop, tablet and smartphones.
Generating Tickets into BMC Service Desk Express system for students and employees.
Guide students and staff regarding passwords reset for email, CUNY Portal, CUNYFirst CRM, YConnect, Microsoft Office issues, VPN and AD account.
Update Calendar by using email Exchange system.
Train staff/students how to update software such as operating systems and web pages. Assist clients with removing viruses.

Confidential, NY

Student Support Services (Administrative Assistant)

Responsibilities:

Update Student Support Services by using MS Access Database, MS Excel, and MS Office Publisher with information from the Director and Counselor.
Update GPA and credits at the end of each semester utilizing SIMS.
Update and scan for virus check in Computer Resource room.
Provide technical assistance to students who utilize the Computer Resource room.

Confidential

Sales Associate/Cashier

Responsibilities:

Confidential

Customer Service Representative

Responsibilities:

Handled busy incoming calls and provided customer service.
Called customers to verified personal information and purchases.
Update customers’ purchases, payments and address by utilizing Confidential database.

Confidential

Paralegal Assistant

Responsibilities:

Utilized Internet Research of telephone numbers, addresses, and name of home owners by using Internet Explore browser.
Typed legal letters using MS Office Suite. Handled mailings, organized deeds and title insurance.

Confidential

Labor and Legal Designee Office (Intern)

Responsibilities: