Support Analyst Resume
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MI
SUMMARY
- At Confidential, success at many jobs, languages, mentorships, and disciplines as the company matured and triumphed through many increasingly complex challenges over 29 years with internal secure Confidential multi - host global (galactic-LAN) networks with banking users in most of the countries of the world.
- Starting in 1985, via system and application software positions, successful conversion to ALGOL, DMSII, WFL, COBOL, BLsource, BLdata, ERGO, SDF, and CANDE. Confidential MCP machines supported include B5900, B7900, A3-12, A15- 17, LX400, NX450, and Libra 450 using proprietary in-house UTILSOFT for source control and program support of 40-70 hosts in 5-9 networks.
- Within first 2 years deleted 13K lines and wrote 9K lines of ALGOL and DCALGOL increasing the performance of the network interface OSI level processing by over 1000% to enable a go vs. no-go decision for the whole project. Over 4 more years with hardware and software changes end-to-end performance increased another 700%.
- Mentored 35+ people during career. Participated in 3 “sore thumbs” passes of the 3 million lines of source base for maintenance consistency, security, and performance.
- Lead Performance Tech for 4 trips to Confidential Large Systems Development in Penn. for full network tests of 6-12 new generation hosts and new peripherals before public.
- Tested and specified numerous hardware and software design modifications to vendors for reliability, quality, functionality, and/or performance for the Confidential project, including Confidential, HP, 3 generations of cache disk systems, BLSource, and BLdata.
- Designed new ways of providing real-time, non-impacting, online reliability data similar to debugging information for real-time production problem analysis and corrections.
- Made 6 team moves when needed to mentor and bolster different groups and provide inter- and intra-team communication and cohesion including System support, FIN application s, production support, FIN application testing, system integration, network performance while providing 24/7 on-call system support throughout the employment.
- Starting in 2005 via application and performance testing positions, supported design, modeling, and pre-migration modifications of Confidential DMSII software to ensure success of Confidential migration to HP-unix, using SQL, C++, and Oracle database tuning.
- Outside of work provides enthusiastic support of public school and community theater, small and medium live concerts, and worship sound and lighting improvements.
- Interests include Electric SOLO cars, ELIOmotors 84mpg, Apple, robotics, Common Ground Coffee House in VA music for teens, college charter 8080, Z80, and terminal concentrator computer builds, some of the first BASIC coded on-chip micro-computer aided speech for MS patients in the 70's, fast cars, sailing, and power boating.
TECHNICAL SKILLS
- SQL
- C++
- ALGOL
- DMSII
- WFL
- COBOL
- BLsource
- BLdata
- ERGO
- SDF
- CANDE
PROFESSIONAL EXPERIENCE
Confidential, MI
Support Analyst
Responsibilities:
- Pleased to have received an opportunity of early retirement to enjoy time supporting my parents as they aged in place and then made the transition to independent living in a nearby caring community of friends.
Confidential, VA
Lead Dev/Sys Software Engineer
Responsibilities:
- Worked in several groups as needed: Systems Software, Applications Software, Production Appl/Sys Support, Functional Testing, Systems Integration, and Performance Tuning. Throughout career, software and hardware on-call support, performance tuning, and quality testing of 40+ Confidential ClearPath machines and peripherals through several generations including 5900, 7900, A3, A16, LX, NX, and Libra series. Supported second conversion to HP unix, Oracle Database, SQL, C++.
Confidential, Southfield, MI
Systems Consultant
Responsibilities:
- City of Detroit new Confidential B1700 COBOL and WFL systems integration, Confidential Motor small contract team NDL to NDLII conversion of 30+ intra-vendor protocols for A15 worldwide network communications hub including rewrite of 3780 and 3270 protocols.
Confidential, Detroit, MI
Datacom Specialist
Responsibilities:
- COBOL billing systems support. Conceived, designed, and implemented terminal protocols allowing for positioned text instead of full data transfer using B6800s implementing Global Memory Sharing.
Confidential, Southfield, MI
System Software Analyst
Responsibilities:
- Removed code from MCP, GEMCOS, and network protocols to decrease the machine and terminal response times.
- Returned to Albion College campus to patch and test new destructive MCPs during night shift. COBOL billing and management software.
- Survived compressed activities abroad for teletype to CRT message switch hardware and software onsite field-tech new features and upgrades.
- Singlehandedly, while in FL and RI, was able to find and correct ticket terminal hardware and COBOL mainframe software problems that had seen 4 frustrated programmers leave when the State Gaming in FL was ready to sue the West Palm Beach Jai Alai for $15M due to missing tickets and incorrect betting pools.
