Desk Support Technician Resume Branchville, NJ - Hire IT People

SUMMARY

A highly innovative IT professional with numerous years of experience, providing technical assistance and solutions that can be used to meet your company's immediate and long - term needs.
Proven ability to successfully analyze and repair an organization's critical systems, identify deficiencies and develop solutions for reducing costs and improving productivity.
Experience configuring, upgrading and maintaining a wide range of systems, servers, peripherals, software and other network hardware.
Proven ability to work independently or as an integral part of a team. Strong analytical and troubleshooting skills.

TECHNICAL SKILLS

Proficiencies: Client/Server Configuration & Management, System Deployments, Migrations & Upgrades, Productivity Improvements, Technical Writing & Documentation. Mobile Device Support, VPN/Remote Access Solutions, Project Budgeting & Scheduling, Client Relationship Management, Helpdesk Operations, Backup & Disaster Recovery.

Operating Systems: Windows XP/Vista/7/8/10, Windows Server NT/2000/2003, Small Business Server

Protocols: TCP/IP, DHCP, FTP, DNS, LAN, WAN, WLAN, VoIP, VPN

Server Platforms: Compaq/HP 100, 300, 500 & 700 Series Servers, Dell PowerEdge Servers, IBM x Series / x3200, x3500, x3600, x3700, x3800, x3900 Series Servers

PROFESSIONAL EXPERIENCE

Confidential - Branchville, NJ

Desk Support Technician

Responsibilities:

Image laptop computers using Ghost and deploy them to the end users.
Install software packages using SCCM and Configuration Manager,
Ship laptop computers and peripherals to remote users using UPS World Ship.
Provide 2nd level support to users who are in-house and remote.

Confidential

Field Service Engineer

Responsibilities:

Hardware and software deployment, Imaging, hardware break/fix, Asset tracking.
Active Directory, SCCM, Configuration Manager,
Stockroom management, Tickets opened and closed using ServiceNow ticketing system.
Hardware warranty support, printer support, shipping and receiving of new computers.
Remote user support

Confidential - North Brunswick, NJ

Field Service Engineer

Responsibilities:

Hardware and software deployment, Imaging, hardware break/fix, Asset tracking.
Active Directory, SCCM, Configuration Manager,
Stockroom management, Tickets opened and closed using ServiceNow ticketing system.
Hardware warranty support, printer support, shipping and receiving of new computers.
Remote user support

Confidential

Helpdesk Support Technician

Responsibilities:

Deployed software using Altiris Software Delivery System.
Troubleshoot software applications and perform repairs.
Install network printers and software drivers.
Unlock user’s active directory accounts and reset user passwords.
Assist remote users with computer related issues using Bomgar Utilities and Skype for Business.
Installed Cisco WebEx Teleconferencing Software on user’s laptop computers.

Confidential - Florham Park, NJ

Desktop Support Technician

Responsibilities:

Imaged Dell Desktops, laptops and tablets for deployment.
Deployed new computers and setup them up at the user’s desks.
Worked with users to resolve hardware, software and networking issues.
Restored user data using Windows Backup software.

Confidential

Desktop Support Technician

Responsibilities:

Imaged Lenovo laptops for deployment.
Restored user data using Druva InSync backup software.
Used Active Directory to reset password, unlock accounts and update computer objects.
Deployed new computers and setup them up at the user’s desks.
Worked with users to resolve hardware, software and networking issues.

Confidential

Desktop Support Technician

Responsibilities:

Imaged Lenovo desktops and laptop units with Windows 7.
Backed up and migrated user data using USMT tool.
Used Active Directory to add, change and delete computer and user accounts as necessary.
Deployed new computers and setup them up at the user’s desks.
Worked with users to resolve hardware, software and networking issues.

Confidential

Desktop Support Technician

Responsibilities:

Opened and closed helpdesk tickets with the Remedy Ticketing System.
Ordered new leased computers, imaged computers both laptops and desktops.
Provided new and existing users with computer equipment as needed.
Delivered applications using Microsoft’s SCCM system.
Responsible for changing server backup tapes and sending them off-site.
Attended weekly team meetings to discuss scheduled work and new projects.
Documented all aspects of computer related changes within each of my sites.

We provide IT Staff Augmentation Services!

Desk Support Technician Resume

Branchville, NJ

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship