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Desk Support Technician Resume

Branchville, NJ

SUMMARY

  • A highly innovative IT professional with numerous years of experience, providing technical assistance and solutions that can be used to meet your company's immediate and long - term needs.
  • Proven ability to successfully analyze and repair an organization's critical systems, identify deficiencies and develop solutions for reducing costs and improving productivity.
  • Experience configuring, upgrading and maintaining a wide range of systems, servers, peripherals, software and other network hardware.
  • Proven ability to work independently or as an integral part of a team. Strong analytical and troubleshooting skills.

TECHNICAL SKILLS

Proficiencies: Client/Server Configuration & Management, System Deployments, Migrations & Upgrades, Productivity Improvements, Technical Writing & Documentation. Mobile Device Support, VPN/Remote Access Solutions, Project Budgeting & Scheduling, Client Relationship Management, Helpdesk Operations, Backup & Disaster Recovery.

Operating Systems: Windows XP/Vista/7/8/10, Windows Server NT/2000/2003, Small Business Server

Protocols: TCP/IP, DHCP, FTP, DNS, LAN, WAN, WLAN, VoIP, VPN

Server Platforms: Compaq/HP 100, 300, 500 & 700 Series Servers, Dell PowerEdge Servers, IBM x Series / x3200, x3500, x3600, x3700, x3800, x3900 Series Servers

PROFESSIONAL EXPERIENCE

Confidential - Branchville, NJ

Desk Support Technician

Responsibilities:

  • Image laptop computers using Ghost and deploy them to the end users.
  • Install software packages using SCCM and Configuration Manager,
  • Ship laptop computers and peripherals to remote users using UPS World Ship.
  • Provide 2nd level support to users who are in-house and remote.

Confidential

Field Service Engineer

Responsibilities:

  • Hardware and software deployment, Imaging, hardware break/fix, Asset tracking.
  • Active Directory, SCCM, Configuration Manager,
  • Stockroom management, Tickets opened and closed using ServiceNow ticketing system.
  • Hardware warranty support, printer support, shipping and receiving of new computers.
  • Remote user support

Confidential - North Brunswick, NJ

Field Service Engineer

Responsibilities:

  • Hardware and software deployment, Imaging, hardware break/fix, Asset tracking.
  • Active Directory, SCCM, Configuration Manager,
  • Stockroom management, Tickets opened and closed using ServiceNow ticketing system.
  • Hardware warranty support, printer support, shipping and receiving of new computers.
  • Remote user support

Confidential

Helpdesk Support Technician

Responsibilities:

  • Deployed software using Altiris Software Delivery System.
  • Troubleshoot software applications and perform repairs.
  • Install network printers and software drivers.
  • Unlock user’s active directory accounts and reset user passwords.
  • Assist remote users with computer related issues using Bomgar Utilities and Skype for Business.
  • Installed Cisco WebEx Teleconferencing Software on user’s laptop computers.

Confidential - Florham Park, NJ

Desktop Support Technician

Responsibilities:

  • Imaged Dell Desktops, laptops and tablets for deployment.
  • Deployed new computers and setup them up at the user’s desks.
  • Worked with users to resolve hardware, software and networking issues.
  • Restored user data using Windows Backup software.

Confidential

Desktop Support Technician

Responsibilities:

  • Imaged Lenovo laptops for deployment.
  • Restored user data using Druva InSync backup software.
  • Used Active Directory to reset password, unlock accounts and update computer objects.
  • Deployed new computers and setup them up at the user’s desks.
  • Worked with users to resolve hardware, software and networking issues.

Confidential

Desktop Support Technician

Responsibilities:

  • Imaged Lenovo desktops and laptop units with Windows 7.
  • Backed up and migrated user data using USMT tool.
  • Used Active Directory to add, change and delete computer and user accounts as necessary.
  • Deployed new computers and setup them up at the user’s desks.
  • Worked with users to resolve hardware, software and networking issues.

Confidential

Desktop Support Technician

Responsibilities:

  • Opened and closed helpdesk tickets with the Remedy Ticketing System.
  • Ordered new leased computers, imaged computers both laptops and desktops.
  • Provided new and existing users with computer equipment as needed.
  • Delivered applications using Microsoft’s SCCM system.
  • Responsible for changing server backup tapes and sending them off-site.
  • Attended weekly team meetings to discuss scheduled work and new projects.
  • Documented all aspects of computer related changes within each of my sites.

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