Contract Position Resume

OBJECTIVE

A position as a Help Desk Technician.

TECHNICAL SKILLS

Windows 7 MS Office Suites: 2007 Hardware/Drivers
Windows Vista Norton s Ghost Printers/Peripherals
Windows XP McAfee, Norton s Systems Work Software Installs/Upgrades
Windows 2000 Adobe Acrobat
Windows NT

PROFESSIONAL EXPERIENCE

Confidential

Contract Position

Responsibilities:

setup and configuration of new computers
support of Office 2007, Windows 7, Windows XP
tracking calls using Numara Track - It 9

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk Support including:
support for Windows 2000, Windows XP, Office 2002 and Outlook 2002
remote access using VPNs wif Corente Client and VNC
installation of software including Act 6.0, Diver support for company intranet web site
installation of hardware such as hard drives and NIC cards, wireless cards.
setup and configuration of new computers

Confidential

Contract Position

Responsibilities:

Assisted in the rollout of Windows XP Professional, using Norton s Ghost 6.0.
Configured computers for Lotus Notes 6.0.2, VPN.

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk Support including:
ghosting of computers using Norton s Ghost software
support for Windows NT, Lotus Notes 4.6, and Office 97
remote access using AT&T global dialer
installation of software including WinFax Pro 8.03 and Adobe Acrobat
installation of hardware such as NIC cards, modems and palm pilots.
installation and support of Windows NT and Windows X

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk including:
ghosting of computers wif new images
installation and support of Windows 95, Windows 98 and Windows 2000, Office 2000, Lotus Notes
support of remote access
installation of software, including Retrospect, Tivoli and Adobe
installation of hardware such as CD-ROMS, NIC cards, modems, and palm pilots.

Confidential

Help Desk Analyst

Responsibilities:

All aspects of Desktop Help Desk including:
installation and support of Office 97 and 2000, Fourth Shift, Visio and IE5
configuring computers for a Windows NT 4.0 network
assistance in Windows NT 4.0 administration
installation of hardware including CD - ROMs, modems and NIC cards
created documentation and procedures for installation of software.

Confidential

Contract Position

Responsibilities:

Assisted in the rollout of Windows 95, including desktops and laptops
Configured computers for Novell NetWare, modems, and fax software.

Confidential

Contract Position

Responsibilities:

Assisted in an inventory of computer systems
loaded SMS in order to convert companies network from Novell to Windows NT environment
Installed and configured antivirus software
performed troubleshooting and repairs during installation in Windows 3.1, 3.11 and Windows 95 environments.

Confidential

Contract Position

Responsibilities:

Upgraded memory
installed harddrives
performed tape backups loaded DOS 6.22, MS Office, Windows 3.11 and Windows 95
Assisted in the conversion of a Novell to a Windows NT network

Confidential

Contract Position

Responsibilities:

Installed CD - ROMs, tape backup systems
downloaded software in a Windows 95 environment.

Confidential

Contract Position

Responsibilities:

Installed NIC cards, CD - ROMs
added memory
downloaded software from Novell and Windows NT networks.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship